I called Black Diamond at 7:30 in the evening when our furnace wouldn't start! Clay was at our door within an hour, diagnosed the problem as the control board. He went back to the shop and brought out the board and installed it. By 10:45 we had heat once again. Very happy with the service. Would have been faster if he had had a board on the truck. Very pleasant and knowledgeable service technician!
Great service from Doug.
I was very pleased with your prompt services. Thank you for responding so quickly! Communication went very smoothly until the last couple of hours with the project. Even with the miscommunication, I was very pleased and satisfied until I arrived home from work. As soon as I pulled into the driveway it was very obviously that your employees parked all of their heavy vehicles and equipment directly on top of my septic system. The fact that you were there for a very costly repair of the septic system pipes, I would assume they would know better then to park their vehicles on the system that they were there to repair. Needless to say, I was not very happy or impressed!
Great job on replacing the hot water heater...Jeremy was great, helpful, knowledgeable.
Doug did an excellent job installing our under cabinet LED lights in the kitchen. He was very professional and fully explained the benefit of this type of lighting. Great job!
Had 3 AC units maintained - I misunderstood; thought cleaning of filters was part of the service (it isn't), but they did the cleaning for us anyway. In cleaning the outdoor units; our water hose was used and left out in the yard.
Water backing up by the drain
Excavation for a plumbing repair
Water line repair
FURNACE CLEAN AND CHECK
(2) toilets constantly running
Replaced damaged switches
AIR CONDITIONING CLEAN AND CHECK
AIR CONDITIONING CLEAN AND CHECK AND REPAIRS