Dave was very helpful.
Tim came on a Sunday - and even on a Sunday found the part that had broken, went and got it and installed it - I am so Very Thankful to Black Diamond and their staff for a warm home in the middle of a very cold winter. Thank you Thank You THANK YOU
Clay was my technician. parts of my boiler seemed to be 'dying'. He Made some adjustments and the boiler came to life again, and yet he warned me that sometimes things broken just cannot be fixed. - I decided to buy the parts that might break again -(he did not push me) but, - it was the middle of winter... I was happy he came and happy he ordered the parts. All in all a good experience.
The service person was prompt, professional, helpful and friendly.
my sinks were not draining at all at my restaurant and i called marlon with black diamond and he was there in no time! very professional and friendly. quick service. would definitely recommend!
Only thing preventing 4 or 5 stars is my call to BD a few weeks later since the light installed has some issues, so I left my name and number and no one called me back. I spent over $500 so expect better follow up. Please call me back when you can. Same goes for everything else. I wanted a service, guys came out and did a great job, I paid the bill, and now I don't get a call returned. It doesn't feel good.
Broken toilet handle
Pre rinse sprayer
Pipes are leaking under counter near cold bar
Cold bev & mop sink are clogged
Per customer needs a gas line to the old gas stove terminated
Urinal is clogged