Placed a call for hot water tank service (tank leaked, no hot water). Dispatcher set up an appointment for a Monday between 11-1 o'clock. On Monday morning received a call from the Black Diamond dispatcher, and indicated Raudel would arrive within 30 minutes, which he did. He checked the tank and concluded it need to be replaced. He also checked and found it was still under warranty, and gave us an option to extend the warranty. Raudel explained about the importance of draining the tank to remove sediment. He drained, disassembled, and, removed the old tank, and prepped the new one. Long story short, I would recommend Black Diamond, and especially Ruadel. He was professional, friendly, polite, and definitely has the experience to get the job done. I would definitely request Raudel be sent the next time I contact Black Diamond for service or installation. He takes great pride in his work and it shows. Thanks Raudel! :)
Arrived on time, pleasant, explained exactly what he was going to do.
I had a noisy bathroom fan that didn't seem to be moving air, and called about it in the late afternoon. Black Diamond was able to schedule my appointment for the very next morning. Richard Salach arrived on time, explained everything well and what my different options were, and did great work. He was extremely knowledgeable and down to earth. He spoke very positively about the company and his peers, and explained the other types of work that they can do as well. He even took an extra few minutes of time to fix something that he noticed with my storm door that was completely unrelated to the electrical project. That's going above and beyond! I am completely satisfied. I would not hesitate to contact Black Diamond in the future.
David was personable, professional and quick... in replacing my two old and worn out faucets.... my new washing machine will now also have new feed faucets... ....Black Diamond has always been there when I needed plumbing help..
Jose was very professional and I appreciated him answering all my questions and informing me of my options and what he was doing. I would strongly recommend him to others.
Juan did a great job explaining everything. Thank you
the crew arrived on time and were very polite. they explained every thing they were going to do, and did them neatly and promptly
Very pleased with the work done
Per customer needs washer and dryer pipes relocated
Water heater is leaking
Sump pump issues water backing up
Laundry sink re pipe
Leak in bathroom faucet
Water leak. Garage disposal
Excavation for a water line repair
Water heater won’t light