A pleasant experience with a top-notch company!

Martin from Gurnee, IL

A Black Diamond commercial on WBBM reminded me to call for a non-emergency sewer issue, which we've encountered many times in our home of 44 years. Gracie and David K. were extremely good listeners as I described my problem, which was resolved in a professional manner within a few hours from my initial phone call. Well done......thank you!

Replacing a failed sump pump

Paul from Gurnee, IL

Other than the promise of being there in 20 minutes but arriving in about 1 hour, the service from Jesus was outstanding. Professional, efficient and clean. Very impressive for 3am in the morning. Thanks

Great Service, friendly, knowledgeable and professional!

Scott from Gurnee, IL

Very satisfied with the price and service

BOB from Gurnee, IL

Black Diamond's price was lower than a competitor and the representative was very thorough, personal, and professional. I will utilize Black Diamond's services as the need arises. It was also easy to make an appointment and the representative arrived on time.

Great service

Chris from Gurnee, IL

Andrew was very pleasant and efficient. He was a great representative of Black Diamond.

Technician arrived promptly and completed service timely, and answered all concerns

Kim from Gurnee, IL

highly recommended

Great service.

Kim from Gurnee, IL

Mr. Serna did a fantastic job and seemingly he did all he could for what he was up against. I was thankful that he was able to come as quickly as he did.

great service

Chua from Gurnee, IL

Job well done

KIERON from Gurnee, IL

Called on a Saturday (emergency) - tech Jorge Serna - was there in a couple of hours of the call, Mick sooner than they thought he could be. Did a great job. Got the water heater up and running pronto! Would highly recommend this company!

great service when my furnace was out in winter!

Chris from Gurnee, IL

excellent service when my furnace went out in winter. replacement parts quickly received and installed quickly.

Excellent as always!

JEANIE from Gurnee, IL

Honest folks that always do a great job. Our family will always call on Black Diamond when the need arises. Great people, great work, great company!

Fast service

Gupt from Gurnee, IL

Fast prompt service however pricing is inflated and breakdown of cost is not provided just overall total cost. Very expensive won't use again :(

Service is excellant

David from Gurnee, IL

Black Diamond employees are respectful and dilegant at getting the job done timely.

Great Service

Scott from Gurnee, IL

Jeremy did an outstanding job. Fast and efficient, he definitely was a polished professional. I had received a very low bid from a competitor plumber and Jeremy negotiated the price down for me and ultimately I believe he gave me the best price he was authorized to give. While still slightly higher than the other phone bid, he more than made up for it with his professionalism and great service. He left the 3 rooms he worked in spotless and the work was perfect!!

Great service and honest answers

Sandy from Gurnee, IL

Would definitely use them again