Service rep who came to house was great.
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We had Doug do a small job today. As always it was done quickly, neatly, and very well done. He is a great asset for Black Diamond.
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We found the service to excellent . Caleb was so efficient, and accomodated my wife's needs He gave helpful advice and cared about us as customer. John, also, was very polite and helpful.
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Doug swapped out a fluorescent fixture for an LED fixture. Quickly and neatly done and a great job as always. A repeat customer and we always have Doug do our work.
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They did not stop until the job was complete (10 hours). Even after the 10 hours, Jim walked around and explained the product. They did a great job!
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From start to finish James and Rick were great. Explained the new unit, removed all the old and cleaned up after completing installation.
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We have had Black Diamond for a few years and we are Crystal members, we know we can always rely on Black Diamond to assist us when we have a problem, they quickly respond and deliver excellent service.
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Couldn’t have asked for better service. The gentleman who came was respectful, polite and curtious.
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My furnace required some major repairs and David spent hours repairing and making it much better than it was originally. David was very professional and knowledgeable. I also appreciated that the wanted to make sure I was pleased with the job. Awesome technician!
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I had my AC unit moved from front to back of house. Also had my furnace repaired. Kyle was very knowledgeable and professional in completing the work. I was super happy with all that was done and that Kyle explained what was being done.
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Doug did his usual fine job, We have had him do several jobs, and all have been done expertly, quickly and neatly. Highly recommended.
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Within 24 hrs we had a new AC installed and the old one removed. All the guys from Black Diamond were so professional. Wondering experience.
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Toilet leaking, and slow draining bathroom sink.