Luis was fantastic! Did a great job fixing our toilets. Was on time and made sure there were no mistakes. Cleaned up after doing the work. Concerned about the price, thought it was a little pricey to replace 2 gut kits at $470. Thought it would be around $350. Luis explained it was a set price by the company. In the past I paid around $175 per toilet.
The Black Diamond employee did a great job of installing the sump pump. He was courteous and explained everything to my satisfaction. It was a very clean installation. He took pride in his work. But I do think the price was rather high.
First I have ti say all of the BD folks who came out were friendly, competent, knowledgeable and identified the problem within minutes. We have had them out 3 times in the last month (all for different pieces of equipment) and they were great. The first time they performed a complete diagnostic on the system and replaced one valve. They gave me a list of what still needed repair or attention. The second time we had a bad wall plate on the thermostat. Again diagnosed within minutes. They spent 15 minutes for 165.00. The last time the furnace went out and it was diagnosed within minutes. The part itself was very pricey. I checked online. But they charged 165 to drive to the next town over to pickup the part since they didn't have one on the truck.. Shouldn't parts include shipping and handling?
On time and professional. Upfront with all costs.
Excellent service as always. That is why we are return customers.
Thank you, Black Diamond, for helping us revitalize our home here in Saint Charles, IL. During our recent and long-term modernization process, we have had the opportunity to entertain several different contractors for our home improvement project. Gerad Ales (and Phil the plumber) of Black Diamond Company have far exceeded any of the many contractors that we have hired. These two gentlemen outperformed everyone else in the world of hired contractors. Both men showed a sincere interest in us as people, not just clients. Gerad and Phil offered solutions to our inherited problems; there have been many. Both were skilled in their knowledge and expertise and exceeded our original goals by 150% using effective communication and sensitivity to our financial budget. As a husband and wife team, we will always feel that Gerad and Phil are our "Super Heroes" as they showed a sincere interest in us as friends and offered us solutions to our problems Both gentlemen displayed a harmonious and cooperative spirit as they worked to achieve our modernization dreams. Offering new approaches, collaborating with both of us to establish and development path, they set out to achieve our vision. With a cooperative spirit, our tasks were completed and our goals were met with complete satisfaction. These two gentlemen are wonderful examples of the Black Diamond team. Thank you so very much, Gerad and Phil.
Alex and Roman showed up on time. Explained well what they were going to do. Performed professionally
Very knowledgeable. Polite, friendly,would recommend your business to my friends. Fast respond what I like.
Tub drain replaced
Sump pump not working
Clean and check American standard furnace