First I have ti say all of the BD folks who came out were friendly, competent, knowledgeable and identified the problem within minutes. We have had them out 3 times in the last month (all for different pieces of equipment) and they were great. The first time they performed a complete diagnostic on the system and replaced one valve. They gave me a list of what still needed repair or attention. The second time we had a bad wall plate on the thermostat. Again diagnosed within minutes. They spent 15 minutes for 165.00. The last time the furnace went out and it was diagnosed within minutes. The part itself was very pricey. I checked online. But they charged 165 to drive to the next town over to pickup the part since they didn't have one on the truck.. Shouldn't parts include shipping and handling?