Dan is very thorough, experienced and has great interpersonal skills. He identified issues, discussed them clearly and suggested a path forward.
Went as planned.
Awesome service and people
He was great! Came at our emergency, diagnosed the issues, got us a GREAT arrangement with the company and is really easy to deal with!
We bought a new furnace a few years ago from Black-Haak because of their great service. The install went well and we are very happy we picked them. In some internet advice on brands, it stated that the service is the most important item when buying a new furnace. This furnace has saved us a lot of money over the old furnace and we have no regrets.
3/25/19. Removed old furnace. Installed new daikin 2 stage furnace. Installed metal to connect furnace to duct. Connected electrical to furnace. Pulled new 6 wire thermostat wire and connected to furnace and to thermostat. Installed t6 WiFi stat in living rooms do set up. Connected pvc to exhaust and intake on furnace. Ran drain hose from furnace and coil to floor drain. Hooked up the gas piping to furnace. Started furnace and everything is running and draining properly. Thank you for choosing Black-Haak heating for your heating needs.
Customer has a package cleaning. Was here for the furnace portion of the cleaning. Performed preferred customer furnace cleaning. Cleaned the burners and the flame sensor. Checked the furnace heat exchanger. Wiped out the inside of the furnace. Cleaned the drain trap and drain line. Cycled the furnace. Checked the motors for proper operation. Performed furnace combustion test. The furnace is running normally at this time.
Customer called and needed help resetting his Geo unit. I walked him through resetting it at the breaker over the phone. Geo is running now. We will make a follow up call Monday to check in.
Checked fireplace. Cycled fireplace, no ignition. Removed glass and logs and cleaned ignition system. Re lit pilot and cycled again. Still no ignition. Checked power from switch to gas valve, no power. Checked power to switch, no power found. Recommend having our electricians take a look at system to see where power is failing. Furnace clean and tune. Cycled system. Checked heat exchanger, ok. Removed burners and flame sensor. Checked and cleaned both. Checked igniter, ok. Checked and adjusted gas pressures to maximize efficiency. Checked for levels of CO and XS air in exhaust, normal levels found. Found G wire hooked up incorrectly causing furnace unable to run on continuous fan setting. Found no CO in airstream. System operating normal at this time. Office to schedule ac clean and tune at no charge. He was promised an ac cleaning when furnace was installed, he never received that cleaning. Job complete.
Installed new gas line to stove from main line. Checked for leaks and relit all appliances except fireplace which they requested to be shut down for the year. Changed batteries in thermostat as well. Found gas leaks in existing gas lines. Fixed all gas leaks found.
Performed the level 2 furnace cleaning and checked the filter rack. I found the top latch for the filter door broke off and caused the top half of the door to flop open in the return duct. I was able to remove the rack and replace the filter, however, the rack itself will be replaced under warranty. Everything else for the furnace was good. No CO detected in the air. Heat rise was 33 degrees. Unit is heating properly at this time.
Performed the level 2 furnace cleaning. The excess air was around 140 which is higher than normal, but not dangerous. This shows signs of the secondary heat exchanger starting to wear. No cracks in the primary heat exchanger and no CO detected in the air. Burners and flame sensor are clean. Heat rise was degrees. Unit is heating properly at this time.
Was here for a 1st year furnace cleaning. Performed preferred customer furnace cleaning. Cleaned the burners and the flame sensor. Checked the furnace heat exchanger. Wiped out the inside of the furnace. Cycled the furnace. Checked the motors for proper operation. Performed a furnace combustion test. The furnace is running normally at this time. Checked the indoor coil for Freon leaks. Found indications of a possible leak in the indoor coil. Brought up the issue with the client. The client will wait to see how the air conditioner performs.
We came out to perform the start ups on units A1 and A2. No gas leaks were detected. High limits passed the safety checks. No CO detected in the air. Units are heating properly at this time. Note, both units were above 70 degrees for a temp split on arrival. They are now both at a lower split at approximately 50 degrees which meets factory specifications.
3-20-19. Removed old humidifier. Installed new aprilaire 600 humidifier. Connected bypass. Connected water line. Ran outdoor sensor. Wired system. Tested humidifier. Running properly. Performed the furnace start up. No gas leaks detected. Gas and exhaust levels are normal. No CO detected in the air. Heat rise was 43 degrees. High limit passed the safety check. Unit is heating properly. Thank you for choosing Black-Haak heating.
Performed first year furnace cleaning; inspected the exhaust and intake PVC ensuring all connections were secured, cycled the system on and checked gas pressures, as well as performed a combustion test verifying no CO in the airstream. I did test the systems blower motor which is rated at 7.1 amps I tested it durning operations and it is only pulling 5.2 amps this is because the filter in place is too restrictive causing a lack of air to the system I am including a quote for an electronic air cleaner to help gain some of that needed airflow. This system is currently operating normal at this time. Job complete
Performed furnace clean and tune; inspected the exhaust and intake PVC ensuring all connections were secured, removed and cleaned the burners along with the flame sensor, changed plugged filter with 16x25x1 pleated filter, cycled the system on and tested blower motor which tested at 73% at 5 amps, checked gas pressures, as well as performed a combustion test verifying no CO in the airstream. This system is currently operating normal at this time but due to the amount of dust found on the blower wheel i am including a quote for an electronic air cleaner to help reduce the dust in the home and relive strain on the system. Job complete
Performed preferred customer furnace start up. Checked over the furnace installation. Cycled the furnace. Set the gas pressure. Took a temperature rise and set the fan speed. The furnace is running normally at this time.
Completed Gas Furnace replacement. Disconnected and removed old furnace and then set new one on blocks in its place. Reconnected the gas, electric, PVC vent pipes, and duct-work to new furnace. Installed a new Thermostat and connected it to the Furnace. Run tested the furnace, but will still need a technician start up. The Office will follow up to schedule a technician to return to do the Furnace efficiency startup, which is required for warranty purposes. Thank you for choosing Black-Haak Heating. Please take a moment to fill out our online survey.
Replaced inducer motor under manufacturer warranty. Cycled the system on and everything is operating normal at this time. Job complete