The technician was prompt, professional, and courteous. He took the time to listen to the problem and explore possible solutions. He took pictures, measurements, and viewed the area from above and below to determine the best course of action. I am hopeful that the eventual repair experience will go as well and the issue with the unit will be resolved.
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The technician who came to do our semi-annual service was knowledgeable, friendly, punctual, and thorough. He spent several hours checking and cleaning all of the parts on multiple units.
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