First off, Jeromy was great and answered all of my questions. He was polite and courteous and patient. He tried helping out as much as he could- he was only doing what he was told to do and I understand that. However, I have an ac unit about 2 years old, the parts are under warranty for 5 years. I was told by my home builder that I would not have to pay for parts as they are covered by the manufacturer. Basically Bradbury brothers takes the part to the manufacturer and gets paid for the part. After taking a day off of work, having your technician come out and clarifying how this all should work between Beazer homes. I was told that they could not fix my AC until the following afternoon, they could not use their parts. I had someone available from the manufacturer that could verify the warranty on the parts- but they refused to help. Beazer homes suggested that Bradbury brothers could put one of their parts on to help out my family for one day, once they get the part, they could switch it out however they needed. ( the technician had to come out the next day anyway and said it would 30 minutes to put it on). After having the technician call to ask- Bradbury brothers refused. I’m left in my home with my 2 kids miserable without sufficient AC and 100 degree heat index outside. I will never use this company ever again, I will post this same exact review on my neighborhood Facebook page which also includes 2 other adjoining subdivisions, and along with any other review sites this company relies on. This wouldn’t have costs Bradbury brothers a single dime, no one was asking for discounts, or comps... just to help out my family and get the part installed a day earlier since the technician was right there to do the job. They don’t care about their customers or believe in just going the extra mile for anyone , they wouldn’t make an exception and just had their technician say sorry and leave. All they care about is how much money they can collect at the time. If it’s not worth it.. who cares. Worst company I’ve ever dealt with. The only reason I have to have them come back out to install the part, is because I cannot afford to pay another service fee for a different AC company. Until then, my family will be in a home that’s currently 90 degrees inside. I’m appalled and Bradbury brothers should feel Ashamed.
