Darryl found the problem that was keeping our heat pump from working at full capacity - a loose wire on the unit. Keeping us toasty now.
The installers were great. They were efficient and easy to work with.
Jason came out to install our new unit, since the air was out and the manufacturer could not replace the part. He was friendly and professional. We are so thankful to him and everyone at Carolina heating for working so hard to get our air working again. I am definitely telling all my friends about the wonderful experience. Thank you!