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When the technician (Kevin) arrived at our home, he was very respectful and knowledgeable. We were quoted a great price and there were no hidden fees after the work was done. We actually paid what we were quoted. We will definitely use Casteel again!
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Mike was very courteous, polite. Great to work with. Hope he returns. 5*****
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Service was great. Same day service very much appreciated.
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Jay was awesome. He took the time to see what my needs were and give me a break down of price for each task. He then took time to explain the issue with the electrical panel and made detailed notes in the bill so that I could explain to my husband. If I should ever need to use an electrical company again or any other of the services that Casteel offers I would be sure to use Casteel! Thanks Jay!
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I had a service call from one of Casteel's competitors last week, who informed me I would need a whole need system, both heating and cooling, as the motherboard on the furnace was shot. I had arranged for one of their sales people to meet today (he never showed; good for him, as he would've wasted his time). Last night, I went online and asked for a sales person from Casteel to show up today as well, thinking two quotes are better than one. Rachel emailed me twice, and called me, and said a salesperson (Shem) would be there today. Shem showed up around the time I requested. Instead of just going into a sales speil, he wanted to take a look at my system himself. Turns out in addition to sales, he was a service tech for 24 years. Anyway, he took about 45 minutes to check everything out. It seems I was "misdiagnosed". He replaced one fuse on the furnace and a single pole contact switch on the outside unit, and signed me up for a bi annual service contract. Total repair and parts were just a shade over $400. That's a lot better than the $4500 to $6200 I was looking at. My system was fine, it just needed someone talented, efficient and honest to look at it. Shem has made me a Casteel customer for life. I can't imagine anyone else working for Casteel who could represent a company in a better light. He is absolutely a credit to the hvac profession. I just wish other companies did business this way. Thanks again to Casteel and Shem Grisdale for making me one incredibly happy customer! Don McBroom
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The tech Jay Butler was very courteous, knowledgeable and professional. I would recommend Casteel to my friends.
Overall Experience
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Overall Experience
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Convenience
Overall Experience
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Convenience
Installed two water heaters, recirculating pump and pressure regulator. Thank you for choosing Casteel.
Quote high efficient Trane system
Plumbing repair. Install gas line for new range. Thank you.
Electrician electrical repair add dedicated circuit for washer and dryer.
Air-conditioning system replacement proposal
Plumbing repair, replace water heater
Plumbing repair, toilet tank leaking and water main leak repair
Plumbing repair, leak in yard, toilet repair
