I can’t say that I’m wowed by the service or experience. The appointment was to service my heating unit, but he spent most of the time telling me about other problems that “he” could fix/repair for a fee. Including telling me he checked my fireplace and it was safe to use, BUT, if I want him to service it, that’s something he can do. Also, he could add insulation to my attic. He said he fixed something on my water heater, but couldn’t tell me if it was causing a problem with water temperature. When I asked about the heating unit, which is why he was here, he was done in less than 10 mins. He never turned on the thermostat or checked the temperature in each room. I asked about rinsing the unit, he said that’s only done in the spring. Hhhhmmmmm I don’t know if my unit was actually serviced. If all of this is a part of the normal inspection, then it should have been explained at the time of the appointment. I felt like I was being oversold because I’m a single female.
George was very professional on time and excellent to work with
Are Review Title and Share your opinion different or the same...nothing bad to say...my experience was exceptional
Very polite and explain in detail
Performed a one system maintenance checking heating, checked electrical and mechanical components, heat strips, blower amps, tested emergency heat, checked pressures and amp draws. System is heating properly at this time.
3 Ton Heat Pump
Upon arrival found system upstairs Not cooling. Checked inside unit and found everything operational, checked filter and it was good, checked outside unit and found that it was low on Freon. Homeowner wanted to just add Freon, recommended replacing condenser and coil or replacing whole system. Added 3lbs of R-22 to system to bring pressures up. System is cooling at this time but system is running on borrowed time and is prone to failure.
Upon arrival found systems Tstat off again. Checked drain line and found it dry. Drain pan was full. Removed water out of drain pan and let system run to produce condensation. Noticed that water was also piling up in the back corner of evaporator pan. Checked units level and found it leaning backwards. With approval cleaned evaporator coil and re-leveled air handler. System is now draining properly and could see the water draining.
Upon arrival found master bedroom unit display saying that it canâ€™t communicate with indoor. Seeing that the Tstat and indoor unit is the only thing communicating checked wiring between hub and display and found it ran next to high voltage and all non-used wires not grounded out to a common. While beginning repairs homeowner stated that she needed to leave. Spoke with office and found they will reschedule the call to complete Upon arrival moved low voltage away from high voltage and daisy chained all unused wires to the common on the furnace. Reset unit and system is still having communication errors from the hub. Hub will need to be warranties out. Ordered hub through Lennox in Allen. Service fee waive due to being a callback. Due to not having any s30 hub, emailed Lennox info to maybe pull a hub out of a new s30.
Master bedroom stat wasn't communicating with zone hub. Reset unit and fault dropped out. Found wire at zone damper broken and not making good connection. Cleaned up wire and reconnected. Zone ductwork is insufficient. Zones are too small and duct to master bedroom is too small Tobe it's own zone. Recommend a ductwork audit to take some time and map out ductwork for master suite area or see if it's worth just disabling zoning. Low Voltage wires seem to be getting interference from high voltage. Couldn't find lennox module for master bedroom unit. May need to reroute low voltage wires or pull new.
Replace evaporater coil braized lineset on new coil. Sealed coil with tape and sealant. Vacuumed system down to 500 microns. No leaks in the line. Administered 11 pounds of refrigerant into unit. Pressures, super heat and sub cool levels all normal. System functioning properly.
Performed tune up on 2 heating systems, both are working properly at this time.
Unit was running upon arrival. But John had said when he came in the other day there was no power to the left unit upstairs. Upon diagnostic there was a clogged drain line that had tripped the float switch and cut off power to the unit.
Upon arrival i found water heater flue not connected properly, improper clearances to water heater flue. I also found furnace flue disconnected in attic, allowing flue gasses to be exhausted into the attic, as well as heating up the roof decking and truss which is could potentially be a fire hazard. Gave price of 100 dollars to fix flues and clearances.
Cleaned ac drain line and also ran snake down sink line and cleared the clog out of line. All lines are draining properly at time of departure.
Replace all three capacitors to get upstairs left unit cooling, and replace faulty capacitors on other two units to avoid breakdowns.
Replace a Lennox warranty case coil with new replacement CHX35-42B-6F-2 coil float switch insulated drain line weld , Vacuum and charge unit install freon caps.
Conpleted 3 system commercial matience/inspection. Downstairs lobby unit is both heating and cooling at this time. The units capacitor (battery for the compressor and fan) is faulty and needs to be replaced for continuous functioning (raited 40/5 actual 26/4.3 ). Unit is heating properly as well at this time Upstairs left unit is not cooling at this time due to a failed capacitor 40/5. Fan is still operating and circulating air. Unit is heating properly as well at this time. Upstarts right unit is both cooling and heating properly at this time although that capacitor (battery that powers the compressor) is faulty as well (raited 40/5 actual 37/3.5 ) and needs to be replaced to avoid breakdown. Refrigerant pressures on units looked good as far as I could tell (hard to tell with it being 60 degrees outside). All three filters were also changed in lobby areas.
Got model and serial numbers of units in order to give estimate on commercial matience.