Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
After much confusion we got where we needed to be. Thanks for all your help
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ray was the technician who arrived at my home. He was professional, knowledgeable and polite. He diagnosed two separate issues with my A/C unit. He successfully negotiated with Choice Home Warrenty on both issues and made the repairs in a timely manner. I was very impressed with his competency and the ease inwhich he made the repairs. He provided me with many of the services your company offers as well. If Ray is an example of the caliber of all your employees I will certainly call your company in the future!! One more thing the woman who handles all your calls is also fantastic. She was very helpful in assisting me make my appointment. Her demeanor was friendly, efficient and professional. She was the first person from your company who left me with a great impression!!!
Overall Experience
Quality
Price
Convenience
Check the furnace, everything look fine and was working. Check the outside unit and everything was working, tested 1st and 2nd stage cooling. Do to the thermostat not working before this call and did the same thing again, recommended replacement as it is still under parts and labor warranty. At this time the issue with the thermostat is not showing it self. Unit is cooling at this time Assisted hunter
Upon found main living room not cooling. Checked inside unit and found the filter completely clogged, and minor ice on coil. Removed filter and checked outdoor and found pressures low. Coil is 5 yrs old and condenser is 1 yr old. Called Lennox and they said the coil went out of warranty in February 2021. Homeowner wanted to move forward with the leak search, while performing leak search Denzel called and told me to stop due to homeowner wanting to find a better price to replace coil. Will still need to collect service fee and for leak search. Called homeowner and got no response for payment.
Gave estimates on replacing downstairs unit, homeowner also wanted pricing for upstairs. Homeowner wanted to think about it and make a decision tonight.
Dispatched to unit making noise. After diagnostic I found that the compressor was bad. After changing the compressor and charging the unot appropriately the unit is cooling.
Call back to same dirty sick syndrome. Coil is 2 years old ADP. UV light was installed in November but smell still persists. I have now opened coil box completely and cleaned coil. We will see if the cleaning will solve our problem.
Preformed one system fall matience on new lennox furnace. Blower motor amps 12.8 max/ 6.1 acutal, inducer draft motor .26 amps, capacitor 5/4.98. Also checked furnace safety switches and unit is operating properly at this time. April air 210 will b ready to change during spring matience
Dispatched to unit smelling when air conditioning comes on after being off. I checked the cleanliness of the coil and the coil was spotless. To resolve issue I installed a 4 inch filter instead of 1 inch and unstalled UV light to keep coil free of bacterial growth and help with smell. Install UV light for whole home air purification, with ozone to help get rid of sock smell.
Completed 3 system fall matience. Also cleaned clogged sink "on the house" as a thanks for being our customer. Also took concrete pad from side of house and set up his thermostats.
Completed one system estimate for replacing upstairs three ton unit. See options for details. Nathan (469) 678-1194
Performed plumbing inspection, removed master bath airiators in sinks. Inspected rinnai
Completed one system tune up. System is operating properly at this time. Blower :5.6A Compressor S:97 Compressor R: 13.7 Condenser fan: 0.97 Pressures:138/342
Upon arrival house wasn't cooling. Thermostat was satisfied at 74 degrees when it was 82 inside the home. I took the thermostat off the wall and reset the m30. After it rebooted the system corrected itself and is working properly at this time.
Air conditioner not cooling monitor air conditioning and heat pump systems for correct refrigerant charge.
Giving a written quote on customers 2nd unit. Replaced 1 system already.
