Ray was the technician who arrived at my home. He was professional, knowledgeable and polite. He diagnosed two separate issues with my A/C unit. He successfully negotiated with Choice Home Warrenty on both issues and made the repairs in a timely manner. I was very impressed with his competency and the ease inwhich he made the repairs. He provided me with many of the services your company offers as well. If Ray is an example of the caliber of all your employees I will certainly call your company in the future!! One more thing the woman who handles all your calls is also fantastic. She was very helpful in assisting me make my appointment. Her demeanor was friendly, efficient and professional. She was the first person from your company who left me with a great impression!!!