521 J PL 625
Plano , TX 75074

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Angela E.

Angela E.

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Upon arrival found Dow system not heating. Thermostat error code said no flame detected, checked inside unit and found everything connected. Turned system on and found that the gas valve was stuck. Tried to unstick the valve and was not successful. Valve is under warranty but labor is not. Homeowner agreed to pay labor to replace valve. Homeowner refused to pay service fee.