Due to an opening in the schedule, I was able to get a service call the next day to replace my pressure relief valve (PRV) on my boiler. The technician was very professional and confirmed my diagnosis. After his review of the system, he gave me options, including the band aid option of replacing the PRV. The part costs around $40 and the Chudd price to replace it was around $390. The service summary stated I chose the band aid option, which is a permanent fix and what I wanted. I find the term "band aid" fix to be an insult to me and to your other customers, since it is defined as "a quick, superficial, or temporary solution to a problem that does not address or resolve the underlying cause of said problem." Since this was a permanent fix, it appears you are trying to upsell your customers through improper use of the English language. The repair was performed in around 40 minutes, meaning that the installation was around $400/hour, if the cost for the part was increased to $100. The invoice was anything but transparent, with no breakdown on parts and labor.
