Customer called for no heat as well as maintenance if it could be repaired. Upon inspection I found the heat pump system struggle making high pitch noise but would start heating. Within a couple minutes the heat pump amp draw would rise and the compressor would stop working. At this point the compressor pressures were reading standing pressure. This is a major sign of compressor failure most likely due to noncondensables within the sealed system. Customer has a gas fireplace as well as the electric (emergency) heat for the time being. Chud will follow up with options moving forward once we gather some information. Heat pump is not operating properly at this time. No charge due to MA. Model #Rhp14l36b21sa Serial #W1l7216256