Both of the technicians that came were friendly, knowledgeable and professional. My only average rating jad nothing to do with the technicians or their work. It is because the day prior to the appointment, for which there was a 4 hour window from 1pm to 5 pm, I received a reminder call and was told I was scheduled for my service in the beginning of that window, and that I’d get a call 30 minutes prior to the technicians arrival. It was almost 5pm when they finally showed up, and I got a call from the office to tell me they’d be here in 3 to 5 minutes, so although I knew they had to get here fairly soon, I had almost no notice.Finally, my credit card, which is on file and is charged monthly for my service contract, had to be used because they replaced a capacitor. Apparently my card which has many thousands of dollars of available credit, was denied twice. When I called the credit card company, they said some of the required information had been entered incorrectly. How can that be when no additional information above and beyond what they use to charge my card monthly for my service contract had to be entered? Finally, I feel like a 10% discount for being a yearly contract customer is too low. It should be 20%.
