The technician that came out, I believe did a thorough job. He also heard my questions and did his best to give me answers. I do have one VERY ODD issue that I'm still not convinced I fully understand. He gave me his opinion, he checked it out to some degree, and he gave me advice on follow-up. For the call itself, this was more a routine maintenance and cleaning, as opposed to a call for help due to some failure, but none the less, I was please with what I got out of this guy. THIS IS IMPORTANT TO ME. I first did business with you guys maybe 1986 or so. I bought a dishwasher from you, if that gives you any indication of how long ago that was. The faces have changed, but I'm hoping the quality of server never does. I stick with you guys BECAUSE you send TRUE technicians to my home. Folks capable of DEBUGGING and REPAIR issues. This is in contrast to other companies who's people are all to often more salesman than technician, and who's goal is to sell me something, whether I need it or not. One time I called, and a tech gave me advice right over the phone that helped me answer a simple problem. I one time called you, but you were unable to come out. I called another company, and that guy walk up into my attic, sat next to my unit, never touched it, never check out the diagnostic lights flashing, and let me know I needed a new system, that just happened to be on sale that day. After telling him to GET OUT, I called you again . This time you came out, ran a couple tests with a volt meter, changed out a bad $5 capacitor, and I was back in business. Please keep up the good work, keep honest technicians on payroll, and I, and I suspect lots of other folks, will remain loyal. You guys are the ONLY A/C folks I trust, and I have referred folks to you many times. Thanks, Tim Ventura
