Len, my installer for Total Comfort, was supposed to have help installing my new AC unit. Or so the salesman said. Len arrived on time and called me 45 minutes before he was going to arrive, which I requested. When Len discovered that my furnace must have been installed before the lower level of my house was finished and in so doing, they blocked the typical access. Len was faced with a problem which he solved amazingly. I've never met a man so determined with such problem-solving skill. He was totally professional, friendly, on task with a fine attention to detail. I highly recommend Len for a bonus, promotion and raise. Len is an example of a professional installer who should be in charge of teaching other installers. He's the best I've encountered in all my 70 years!!
Bryan came out to perform our spring A/C tune-up. He was very personable and knowledgeable. He took the time to show me how to properly wash our unit. He also shared some great furnace and A/C accessory ideas with me as well, to ensure greater efficiency and protection for both our A/C and furnace.
Bryan was knowledgeable, helpful and patient with systems problems and us.
Bryan from Total Comfort was very corteous and called 30 minutes before the appointment. He explained in detail about the furnace multiple speeds and set it up to operate at lower speed to maintain the thermostat temperature setting. In adfition, he explained that the furnace needed electrical surge protection installed to protect the furnace motor and other controls.
Carl did a thorough job checking out our furnace and humidifier for the heating season. He gave us recommendations on furnace filters as well. When I told Carl I had relatives showing up unexpectedly, he said he would make sure he finished in time. I appreciated his concern. Love being a preferred customer!
Bryan was honest and straight forward and walked me through all the repairs needed. I appreciate this a lot. He was also friendly and did an amazing job. Thks soooo much to him.
Leonard and his partner were extremely competent technicians. The place was cleaner when the left than it was when they arrived. Would not hesitate to have them back to service our equipment.
Tony has been great all the way through the job, he's more than happy to explain what he's doing and why, it's much appreciated
The service was fine. We are going to look into another opinion for the part that will be needed. The cost of $179, yet a discounted price of $70 if purchased at time of service makes me question the value.
Complete check out of HVAC systems. Pointed out need for improved CO monitoring
Installed a new Carrier furnace and Air Conditioner
Installed a new Carrier furnace and Air Conditioner with a new Water Heater