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Called to have my furnace inspected and repaired. They were able to come out the same day - a Friday no less. I was estimated a 2p-5p window. Tech showed up at 1045a. Now, this worked out well for me as I was home all day, but I can see how this would be challenging for others to have the tech show up outside the quoted window. Also, the contact number I gave over the phone wasn't available to the tech for some reason so he couldn't call to verify the change in time was okay. The tech was very friendly and knew his stuff. Also took off his shoes while in the house which you'd think is a given, but not everyone does it! While there was only one issue causing the furnace to not function, he went through the whole machine and explained what he was looking for and how to maintain the furnace better as a homeowner - which I greatly appreciated. The cost is my biggest gripe, as being charged for a full hour of time for 20 minutes of work is tough to swallow, but given how responsive and attentive they were, I'm happy to pay it. Quality company that stands by their work is better to pay for over Joe Blow just because he's cheaper. Will be calling Comfort by Design again for my HVAC needs.
