Mark did a great thorough job in servicing our two units. He explained what needed to be done for one of the units, giving me many options to consider. In addition, Mark was very courteous and affable....just what I have come to expect from all the technicians from Comfort Care.
Comfort Control has been my go to company for A/C and heating repairs and installation for about the past 7 years. Their response time is great, prices are quite reasonable, and they’re incredibly honest...a rarity these days. And the technicians they’ve sent out have always been top notch. Vu Tran is outstanding. He’s of the main reasons I’ve never looked for another company besides Comfort Control. He’s super friendly, professional, incredibly knowledgeable, trustworthy, and honest. This time around, I was also introduced to Chris Sutherland, another tech with the company. Like Vu, Chris was fantastic and I was super impressed with him.
The technician was efficient and I was able to get a service date quickly. He asked if I had any questions and showed me how to change batteries on my thermostat.
Ta has been impeccably servicing/maintaining my HVAC for about 12 years. He's the best!
Look forward to using him in the future.
On time with friendly staff
Ta cannot be beat for quality work done with a friendly and professional attitude. Thank you!
Ta and the service he performs twice a year for my HVAC are superb. He's knowledgeable, courteous, and friendly - a rare combination in these days and times. Thanks so much Ta!!
Ta has been servicing my HVAC for about 6 years and he's wonderful! - thorough, professional, knowledgeable, and personable; going above and beyond my expectations - a rare combination in these days and times. Thank you so much, Ta!
Complete 2 heating tune up inspection special in Decatur. Find Lennox Airhandler operating with badly rusted evaporator coil. Customer concern for noise in bedroom vent. Check for noise and not noise at Airhandler. Tighten vent for bedroom to help reduce noise. Suggest air purifier system to improve air quality and Oder from older evaporator coil and build up. Find downstairs furnace operating but under-fire and not efficiency, find blower capacitor not with in manufacturer spec. Suggest to do combustion calibration service and suggest to replace capacitor.
Insulation quote in Decatur, arrived on site, found where rodent had chewed through return insulation. And partially through the suction line armor flex. Inside metal duct had not been compromised and is in a conditioned area inside the house, nor had the suction refrigerant line. Unit is operating normally at this time
Complete heating tune up inspection for Lennox gas furnace in Decatur. Check and find d 6 year old gas furnace operating with in manufacturer spec. No concern on gas furnace. Change filter, check safety and operations. Suggest surge protection for and surge air purifier system to help improve air quality.
One system heat maintenance in Decatur. Arrived on site, changed filter and cleared barometric ports. Checked ignition systems, electrical connections, amp draw and capacitance. Found system without water safty, recommend installing as well as surge protectors for each piece of equipment. System operating normally at this time
Complete heating maintenance on gas package unit in Decatur. Find 10 year system operating with in manufacturer spec. Change filter, check safety and operations. System operating at this time.
One system heat maintenance in Decatur. Arrived on site, checked filter and cleared barometric ports. Checked ignition systems, electrical connections, amp draw and capacitance. Recommend installing secondary water safty and surge protector to system. Unit is operating normally at this time.
Heating maintenance in Decatur. Tested operation of heat pump system. Discovered burnt main electrical switch in outdoor unit. Secondary motor control are starting to weaken but is still within manufacturing spec. Discovered organic growth inside and where unit. Ducts really need to be cleaned As well as blower wheel and evaporator coil. System needs drain line water safety and could benefit from an easy trap for easier cleaning flooding. Attic insulation is insufficient. System is heating at this time
Heating maintenance Decatur. Completed heating maintenance on 2 11 year old systems. Both systems heating good. Upstairs has a concerning amount of corrosion on evap coil. No leaks detected at this time but copper is being eaten away. Both blowers are clean. Combustion and ingnition is good downstairs. Downstairs missing secondary water safety. Customer is thinking about selling home. Will wait until she decides to move on with repairs.
Complete cooling prepaid maintenance for carrier 28 year old system in Decatur. Replace filter in attic, check drain and operations. Find 28 year old system operating with badly rusted evaporator and no water safety and missing inline water sensor. Find blower assembly dirty and not balanced. Find air conditioning unit operating with high head pressure and very hot, worn compressor. Find system operating wi weak capacitor and overheated terminals, worn/pitted contactor and system coil very dirty. Clean dirty coil and part of CCI plan. Due to system age and poor conditions, suggest to replace equipment and not repair. System operating but not reliable and not efficiency.
Complete 2 cooling pm check. Change both filter, check drain and operations. Find upstairs 1 year old system operating with in manufacturer spec. No concern at this time. Find downstairs 11 year old system operating with weak starter kit and missing water protection. Suggest to replace starter kit and suggest to install water protection.
No cool. Check and find faulty starter for ac unit. Replace starter kit and system operating at this time. Find ac unit 16 year old in poor conditions due to worn parts, compressor making noise and worn fan motor. Low R22 charge. Find indoor system filter very dirty and missing water protection. Find evaporator coil rusted and system dirty. Find burnt blower wire, repair for customer. Find disconnect box for ac unit hanging and damaged. Suggested customer to upgrade system, customer only want to repair ac unit for today visit. Customer have $50 off repair discount.
Arrived on site. Found system not cooling, outdoor unit is completely clogged, an i suspect the evaporator coil is as well. Cant do anything about the evaporator coil because the crawl space is infested with fleas. I cleaned the condenser coils and it helped my refrigerant pressures but they are still off due to the evaporator coil.
Arrived on site to preform a one system tuneup. Indoor; changed clogged filter and cleared drain line, checked electrical connections, amp draw and capacitance. Found blower capacitor low, recommend replacing and installing a water safety switch to evaporator coil.Outdoor; cleaned condenser coil and checked refrigerant pressures. Checked electrical connections, amp draw and capacitance. Recommend installing compressor assist kit to condenser
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Complete 2 system a/c repair and preventative maintenance check. Change both filters, check drain and operations. Find both systems operating within manufacturer spec. Find both evaporator coil baldy rusted and need to keep a check, both system charge level little low and still operating normally. Downstairs zone system operating properly at this time.