Overall Experience
Quality
Communication
Convenience
Please supply and require your technicians to wear masks during the pandemic inside homes. We had to ask and provide a mask. Otherwise great service as usual!
Overall Experience
Quality
Communication
Convenience
Vu Tran not only performs the required services, but he tightened screws to the door from hall to downstairs. He is the one who saw the need!
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
I always request Vu for each of my service calls! What a great & knowledgeable guy
Overall Experience
Quality
Communication
Convenience
No heat warranty in lilburn. Arrived on site, found new system with failed condensation pump (that had not been part of instal) had failed. Replaced the pump (per Jeff at no cost) tested system, no issues present at this time.
1 full 90% furnace and AC installed in basement. All safety switches brought to code
No heat in Lilburn, check and find 23 year old Rheem gas furnace not operating due to fail inducer assembly. Find system molding in air distribution box and dirty blower assembly. Customer need consultation visit. Heating not operating at this time.
Sign 2 comfort control cci maintenance plan. Complete 2 heating maintenance in Lilburn. Change both filter, check safety and operations. Find upstairs 3 year old Amana gas furnace operating with in manufacturer spec. Suggest water protection for upstairs system in attic. Find downstairs 15 year old heil gas furnace operating with in manufacturer spec. Minor ware on ignition and need to keep check. Gas line not up to code and no water protection. Find customer have 17 year old hot water tank, suggest to upgrade tank due to age.
Renew comfort control maintenance plan in Lilburn. Find 8 year old Goodman gas furnace operating with in manufacturer spec. Change 20x25x5 media filter. Check safety and operations. Suggest surge protection for system and suggest air purifier system
Complete heating tune up special for Lennox heatpump system in Lilburn. Change filter, check safety and operations. Find Airhandler in basement operating with in manufacturer spec, replace Apco up bulb. Find heatpump system operating with our hard start kit for 7 year old system. Breaker box worn and pullout worn. Suggest hard start kit and breaker box for heatpump system.
Complete heating maintenance for gas furnace in Lilburn. Change both filter, check safety and operations. Find both Goodman gas furnace operating with in manufacturer spec. No concern at this time. Minor repair on control wire for downstairs system.
Renew comfort control maintenance plan and complete heating gas furnace maintenance in Lilburn. Change filter, check safety and operations. Find 4 year old gas Lennox furnace operating with in manufacturer spec. No concern at this time. Suggest air purifier system and additional inline water protection.
Complete heating maintenance on Trane system in Lilburn. Find Trane gas furnace operating with worn inducer assembly. Check safety and operations. Replace media air cleaner filter.
No heat Lilburn. Completed diagnostic. Found fuse blown at furnace. Replaced fuse. Furnace came on and is running at this time. Fuse must have blown when customer was messing with thermostat. System heating.
Two system heating maintenance in Lilburn. Arrived on site, changed filters and cleared barometric ports. Checked ignition systems, electrical connections, amp draw and capacitance. Found no water safety for main level. Also recommend replacing duct work and plenums in attic for efficiency and air quality. Units are operating normally at this time.
Complete 2 heating maintenance in Lilburn. Change both gas furnace filter 16x25x1. Find upstairs Lennox system operating with weak flame sensor and calibration off. Find downstairs Goodman gas furnace operating with in manufacturer spec. No concern at this time. Suggest to replace flame sensor and do combustion calibration for furnace. Suggest to seal duct in crawlspace. Replace upstair Lennox flame sensor and complete combustion calibration service. System operating with in manufacturer spec.
Arrived on site, system had no power. found screw missing from blower compartment panel causing switch to not engage so unit was not getting high voltage. Replaced screw and unit started operating normally. No other issues present at this time.
No cool again. Tech was out 07/05/2020. Find system low on charge again. System leaking charge. System 23 year old. Need to upgrade system.
