Please supply and require your technicians to wear masks during the pandemic inside homes. We had to ask and provide a mask. Otherwise great service as usual!
Overall Experience
Quality
Communication
Convenience
Vu Tran not only performs the required services, but he tightened screws to the door from hall to downstairs. He is the one who saw the need!
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
I always request Vu for each of my service calls! What a great & knowledgeable guy
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Arrived on site, system had no power. found screw missing from blower compartment panel causing switch to not engage so unit was not getting high voltage. Replaced screw and unit started operating normally. No other issues present at this time.
No cool again. Tech was out 07/05/2020. Find system low on charge again. System leaking charge. System 23 year old. Need to upgrade system.
Find blower motor lock up. Check and find blower assembly very dirty and filter very dirty. Find Trane 29 year old old. System not up to code and in poor conditions. Due to system age and poor conditions, system need to replace. Customer need consultation visit. Tenant available all day.
Check and find compressor start up hard and customer noted unit making loud noise. Install hard start kit and time delay kit to improve start up stress and reduce pressure build up. System operating at this time.
No cool. Find system under charge. Recharge system to manufacturer spec. System operating at this time.
No cool. Check and find furnace power switch burnt. Replace power switch and system operating. Test and find 9 year old ac unit operating with high amp on compressor, minor pitted on contactor and run capacitor starting to get weak. Customer want to keep check on system for now. System operating at this time.
No cool upstairs system. Check and find system operating with low charge and burnt damage compressor wire at capacitor. Replace damage capacitor, tighten connector and recharge system. System operating at this time.
No cool. Check and system freezing up. System leaking. Customer recharge system for now. Customer need consultation visit.
Water leak. Check and find water leaking from flue pipe, water dripping out put pipe connector. Customer need to get roofer to check vent cap for leaks. Did not see water from ac system. Customer will call roofer to check. Collect only for service fee today visit. System off at this time.
Arrived on site to preform a two system maintenance. Indoor; changed filters and cleared drain line, checked electrical connections, amp draw and capacitance, recommend installing secondary water safety switches to each system to prevent water damage to electrical components. Outdoor, cleaned condenser and checked refrigerant pressures. Checked electrical connections, amp draw and capacitance. Recommend replacing contactor for main level condenser. Both systems are operating within manufacturer specs at this time.
Complete 1 system a/c repair and preventative maintenance check.Did not change filter, check safety and operations. Find 8-year-old Amana system operating within manufacturer spec. No concern at this time. Suggest air purifier system and surge protection for system.
Sign 2 Comfort club memberships. Complete 2 system a/c repair and preventative maintenance check. Change both filter, check drain and operations. Find both cooling system operating within manufacturer spec. No concern at this time. Suggest inline water protection for system in attic, suggest hard start kit for both cooling system and air purifier system to help improve air quality and prevent molding.
Complete 1 system a/c repair and preventative maintenance check. Replace warranty condenser fan motor under parts and labor warranty. No charge to customer. Test and find system operating within manufacturer spec. No concern at this time. Suggest hard start kit and suggest surge protection for outdoor unit. Customers have whole-house surge protection.
Complete 1 system a/c repair and preventative maintenance check. Change filter, check drain and operations. Find condenser fan motor fail and ac unit shut off on safety. Need to order Lennox condenser fan motor under manufacturer warranty and under labor warranty. System off at this time. Need to schedule for Friday 22, to replace motor.
