This is the 3rd or 4th time that Vu has been to my house. He is always so pleasant and professional. What an asset for your company! Please never send anyone to my house but him! Being in a service company for 40+ years, I can spot an imposer at 40 paces. Vu is a true professional. He realizes that he has an obligation to your company to maximize the sales opportunity for your company, but he also realizes that he has an obligation to his customer to do the right thing by them. He gives an honest and educated opinion as to what needs to be done now and what needs to be watched and re-evaluated on future calls!
It's great to have a trustworthy company that we can depend on for reliable service and knowledgeable technicians,
Great service. Explained everything and why he recommended everything. On time and very courteous.
Reece Wilson was very helpful in answering my questions (and I always have questions) particularly in getting access to the filter as a pipe is in the way.
Technician was on time first thing this AM. He was here most of the day. He initially diagnosed a bad board on the compressor unit, and got a new one from Trane. He couldn't get it installed or working propoerly. A few hours later he said that the whole compressor was shot. He said I needed a whole new AC system. I said that I want to get another opinion and talk more with my wife. He left with the compressor blanket left off and in the yard and he did not re-attach all the panels on the compressor unit. I had a second firm come out today for a 2nd opinion, and this technician found many of the wires diconnected in the compressor unit - it was not returned to existing condition before the Comfort Control technician left. I've been a client for 12 years. I'm unhappy. I called and Richard (the Manager) was going to send out another technicians (in 2 days) to re-evaluate and fix.
Response from Comfort Control Heating & Air:
I will be out there tomorrow morning to resolve this myself. Tom Kohberger Owner
The technician showed up within the window provided. He was professional, great attitude and made sure that by the end of the appointment that I was satisfied with the results of his repairs. My a/c was repaired as promised. Paul provided great service and genuinely cared that I was 100% satisfied before leaving.
Everyone from the person who answers the phone to the technician who provides the service is personable and friendly. Great service, timely response. Thanks for being a company I can depend on.
Complete 2 heating pm check. Find upstairs heating system operating normal. Change filter, check safety and operation. Find downstairs heating system operating with blower motor loosing oil but still ok at this time. Need to keep check. Did not change filter, find humidifier leaking water due to poor water panel#10. Need to repalce filter to stop leak but customer want humidifier off at this time. Heating furnace operating at this time. Give customer estimate to upgrade tstat.
Found bad circuit board for rheem/Rudd furnace. Gave customer estimate for repair but highly recommend replacing furnace. Reset system and unit is operating at this time but will eventually go back into lockout mode.
The thermostat was in circulation mode upon my arrival. The homeowner experienced cool air blowing for 10 min periods. I set the fan mode back to auto, However, the inducer motor windings are dirty and the inducer motor gets hot to the touch very quickly. It's a possibility that the inducer is overheating and causing the furnace to stop as well. I recommend the inducer motor is replaced.
Found bad flame ignition system. Replaced with new and system is operating normal at this time. Recommend new furnace in near future due to overall age and condition also unit has no drain pan or water safety switch. Needs flue pipe for hot water heater and furnace upgraded to be up to code.
Complete 2 heating pm check. Check and find upstairs heating system operating normal with minor ware on inducer. Motor making nimor noise. Find downstairs heating with worn flame safety, dirty burner and high co level. Complete flame safety renovation with combustion calibration HM15C. System operating normal at this time. Change both filter.
Found flame safety running weak, and a weak blower motor controller. Replaced both parts and system is heating at this time. Ignition system is also worn, recommend replacing soon.
No heat. Check and find heating system fail due to faulty ignition. Complete Single Ignition System Repair HM2A. System operating at this time. Suggest CCI plan to keep check on system and do maintenance to help system.
Performed 1 system heating maintenance. System is less than 5 years old and has no power protection. Recommend installing surge protector to keep electrical components from damage. Changed filter. Cleaned drain line. Installed 5-2-1 surge protector. System operating properly at this time.
Complete 2 heating pm check. Check both system safety and operations. Find heating system operating normal at this time. Replace both filter customer provided and replace upstairs tstat batteries customer provided.
Replaced two blower motor controllers, one outdoor fan motor controller, and the back office motor (old motor was leaking oil) and motor controller. Installed Apco mag uv light system in suite b air handler and cleaned blower wheel. Cleaned back office blower wheel.
1 system furnace prepaid. Replaced filter, checked electrical and safety switches all ok at this time. System is heating normal
Renew 2 CCI plan and complete 2 heating pm check. Check safety, operations and change 2 filter. Find downstairs heating system operating normal. Find upstairs heating system operating with worn flame safety and high CO level. Suggest to repair flame safety HM5A and suggest combustion calibration to reduce CO level and improve efficiency. Help reduce co level down to 22ppm but still suggest combustion calibration to help system burn cleaner. Suggest more insulation in attic.
Check ac system find system breaker tripping. Find compressor fail due to grounded compressor. Need to replace compressor, but due to system age and phase out equipment, suggest to upgrade system. Give customer estimates to replace compressor and estimate to upgrade ac system. System off at this time. Heating system operating at this time. Change filter.
Complete heating pm check. Find heating system operating normal. Find minor ware on combustion inducer assemble motor but still ok at this time. Change filter, check safety and operation. System operating at this time.
1 system furnace renewal. Replaced filter,checked electrical and safety switches all ok at this time. Found worn ignition, found system producing over 100ppm on cO. Calibrated combustion to safe operating condition. System is heating normal at this time. Owner needs a c0 detector to be safe, owner wants to wait