Reece Wilson was very helpful in answering my questions (and I always have questions) particularly in getting access to the filter as a pipe is in the way.
Technician was on time first thing this AM. He was here most of the day. He initially diagnosed a bad board on the compressor unit, and got a new one from Trane. He couldn't get it installed or working propoerly. A few hours later he said that the whole compressor was shot. He said I needed a whole new AC system. I said that I want to get another opinion and talk more with my wife. He left with the compressor blanket left off and in the yard and he did not re-attach all the panels on the compressor unit. I had a second firm come out today for a 2nd opinion, and this technician found many of the wires diconnected in the compressor unit - it was not returned to existing condition before the Comfort Control technician left. I've been a client for 12 years. I'm unhappy. I called and Richard (the Manager) was going to send out another technicians (in 2 days) to re-evaluate and fix.
Response from Comfort Control Heating & Air:
I will be out there tomorrow morning to resolve this myself. Tom Kohberger Owner
The technician showed up within the window provided. He was professional, great attitude and made sure that by the end of the appointment that I was satisfied with the results of his repairs. My a/c was repaired as promised. Paul provided great service and genuinely cared that I was 100% satisfied before leaving.
Everyone from the person who answers the phone to the technician who provides the service is personable and friendly. Great service, timely response. Thanks for being a company I can depend on.
Performed 2 System Maintenance. Both systems are heating properly.
Completed 3 system maintenance.
Changed (2) 16x25x1 filters
No heat for warehouse wall hanging heater. Replaced pilot lite assembly, tested and heating normal
This is not a job for us. I recommended Spencer heating and air.
Complete heating on check. Find lennox heating system operating normal. Change filter, check safety and operation.
Renew and complete 1 heating pm check. Check safety and operation. Change filter. Find heating system operating normal. Find gas line not code and flue pipe not code.
Came to installed upstair aprilaire 8466 program thermostat. Tested and working normal. Wire up the old humidifier for heat mode. Tested and working normal
I installed a full system. The system has a water safety pan and two water safety devices. The system has been set on a new exterior pad. I replaced both thermostats. The system passed all necessary leak detection tests. The office will contact the homeowner between 8-10 tomorrow to set up a time to return. We need to return to swap out a the Apriliare 8448 with a programmable 8466. We need to also hook the 24 volt humidifier to the system. The two wire for the humidifier has been ran inside the cabinet.
Needs new pilot tubing at gas valve. Will order and call when the part comes in.
Complete heating pm check. Find system operating normal at this time. Check safety and operation. Change filter.
1 system furnace renewal. Left filter, checked electrical and safety switches all ok at this time. Did a combustion test and over 400pm. Owner will go with new system. Did a calibration and drop it to 38 ppm for safe use until new system install. Will be collecting $500 deposit and collect remaining balance after completion.
heating pm check complete. Changed filters. Found front office furnace blower motor controller running weak, recommend repair. Found suite b air handler with mold, recommend Apco uv light system to kill mold. Found dirty blower wheel, recommend cleaning. Found back office blower motor controller running weak, recommend repair. Back office blower wheel is very dirty, recommend cleaning. Suite c Lennox heatpump has a weak outdoor fan motor controller, recommend repair. Systems are heating at this time.
Renew 2 cci plan and complete 2 heating pm check. Check and find new lennox system operating normal. Find downstairs trane system operating normal. Find supply plenum dirty and molding. Add APCO air purifier to kill mold and improve air quality. Change both system filter, check safety and system operations. Both system operating at this time.