Jon served my house in Buford. He is not just a service guy but more like a little brother I see twice a year. Now in Oakwood he has been here twice. I never have to worry about having a stranger in my house. Because he is so personal. We have over the years gotten to know each other, very important to me. You don't have to show me what he looks like, I know. Trust is also important to me Comfort Control has it. And they send me a tech that I know and trust is a big deal. Don't blow wind up my skirt to sell something. If he says it needs to be fixed or replaced I respect that and so confident I get it done..