Vu was helpful and efficient
Its never good when you are told your service call turns into a $1500 service call...Chris was knowledgable and had a lot of empathy for the customer so I felt I could trust him with his diagnosis
Vu is great about checking out and adjusting our system and letting me know what will need to be done now and in the future.
Vu was great!
Garrett was courteous and extremely knowledgeable about his profession. He took measurements as well as photos of my unit, and came up with thorough proposals of different options for me to consider. A job well done!
Bo called before arriving, checked inside and out and quickly found the issue. He also let us know several ways to keep the system running at peak performance. Thanks so much for getting us comfortable again!!
We had Vu Tran come work on our unit doing basic up keep. When he was done with the service he let us know of a few things he noticed, and some courses of action. We never felt like he was up selling, or pressuring us. Great company, good price, and highly recommend!
No heat Stone Mountain. Completed diagnostic. Found system running on arrival. Blower is very dirty capacitor is weak. Evap coil is dirty and rusted and corroded and possibly leaking r22 Freon which is phased out. System has no water safety device. Emergency heat strips are working. Blower motor is running high amps. Outdoor fan motor and compressor running high amps. System needs to be replaced.
Complete 2 Heating tune up special inspection in Stone Mountain. Find upstairs 17 year old Trane gas not operating with to fail gas valve. Replace gas valve and system operating. Test and find furnace operating with weak flame sensor, worn ignition. Find air distribution box badly molded. Find duct work dirty. Attic have very little insulation. Find Maine level Trane 17 year old gas furnace operating with weak flame sensor, worn ignition. System evaporator coil rusted and air distribution box molded. Find duct system very dirty. System have not water protection. Give customer estimate to install air purifier system, estimate for duct cleaning and repair for 17 year old furnace. Sign cci plan and complete 2 heating maintenance.
Complete heating tune up inspection special in Stone Mountain. Check and find 17 year old Rheem gas furnace in crawlspace. Find furnace operating with high temperature due to incomplete combustion and high gas pressure, gas line not code and flue pipe code. Find furnace operating with weak flame sensor and baldy worn ignition. System very dirty, blower assembly and motor dirty. Find ac unit have no pipe insulation, and missing cap. Due to system age and conditions, suggest to upgrade system.
Installed water heater in Stone Mountain.
Hot water heater in stone mountain. Arrived on site, found hot water heater not operational, sold new hot water heater, will need to come back to replace also signed customer up for maintenance
Complete 2 heating maintenance in Stone Mountain. Change both filter, check safety and operations. Complete 2 combustion calibration service for both Lennox gas furnace to help improve temperature, efficiency and reduce CO level. Furnace operating with in manufacturer spec. Suggest surge protection and suggest air purifier system.
One system heat maintenance in stone mountain. Arrived on site, changed filter and cleared barometric port. Checked ignition systems, electrical connections, amp draw and capacitance. Found a section of flue pipe had completely rusted through, replaced. Also recommend installing water safty and surge protection to unit. Unit is operating normally at this time.
Complete 2 heating maintenance in Stone Mountain. Change both Aprilaire 810 filter, check safety and operations. Find upstairs Rheem gas furnace operating with in manufacturer spec, notice blower wheel not balance, tighten connector to help reduce Vibration, if blower wheel is out of balance again will need to replace. Suggest more insulation in attic. Find downstairs Amana gas furnace operating with in manufacturer spec. Find flame sensor weak and surge to replace. Both system missing inline water protection and bout system gas line not run properly
No heat in Stone Mountain. Check and find d find short on wire and popping fuse. Find short and remove short. Find customer ecobee tstat not operating properly. Need to replace tstat. Give customer options for new tstat. Suggest surge protection for system and suggest comfort control maintenance plan. Suggest pureAireX air purifier system. System not operating at this time.
No heat/no cool in Stone Mountain. Check and find Trane furnace not operating properly at this time due to blower motor intermittent shut off. Check and find stated blower motor and furnace control replaced in the summer 2020. Check and find loose connection. Tighten connector and system operating at this time. Suggest comfort control maintenance plan and additional safety for system.
Complete heating maintenance for Lennox gas furnace in. Stone Mountain. Change filter, check safety and operations. Find 5 year old furnace operating with in manufacturer spec. Find bio growth in air distribution. Give customer options to kill bio growth
didn't want anyone at her home
Replace Lennox manufacturer warranty evaporator coil. Pressure test and recharge system to manufacturer spec. Sign 2 CCI plan and complete 2 air conditioning maintenance. Change both 16x25x1 filter and flush drain system. Both system operating at this time.
Ac service Stone Mountain. Completed diagnostic. Found system frozen solid at evap coil. Can not diagnose properly at this time. Informed customer system needs to stay off overnight and we will return tomorrow to diagnose.