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Mr. Tran found drainage issue with almost new (2 mos) unit. Good news is, he was able to clear line and unit had a safety switch which shut unit down before damage was done. Also, Mr. Tran went the extra mile to install vibration pads on outside unit to run more quiet & smooth. Much appreciated always good service.
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Overall Experience
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Communication
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Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
I purchased new units from Comfort Control about two years ago. The upstairs unit was not cooling so I called for service. No issues with the service request and the promptness of the technician coming. What is troubling is that the cost to repair a unit that was only a few years old was over $1000. That’s with the parts being under warranty. The guys were here for perhaps 2 -3 hours which is over $330 per hour. Additionally I am told I could use a compressor starter kit for $355. Very troubling as I feel that I purchased and inferior product. Again I want to stress that the service team that came was great. I will evaluate whether to continue doing business with Comfort Control.
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I had one of A/C systems go down. called CC am they had technician at our house within 2 hrs. technician Jordan Roper was courteous and knowledgeable. he explained clearly want was wrong and what work/repairs to the outside unit were needed....plus answered all my questions. would request him again...great support by Jordan & Comfort Control.
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Not often a company ever checks out its work a week later.
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I would not think of using any other company for service or replacement.
Overall Experience
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Overall Experience
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Convenience
Completed heating maintenance. Replaced filters. Recommend inline safety switch to the attic drain line. Systems are heating good at this time.
Complete 1 system a/c repair and preventative maintenance check. Found system cooling normal and Freon is good. System is 5 years old and condenser coil is very dirty. Needs proper maintenance so system can perform at peak efficiency. System does not have hard start kit. System is cooling at this time.
Complete 2 system a/c repair and preventative maintenance check.No cool upstair system. Switch system to cool and everything came on normally. While testing the system the outdoor shutoff. Found bad circuit board. Replaced circuit board and thermostat. Tested and the system is cooling normally at this time.
Complete 1 system a/c repair and preventative maintenance check. Replaced upstairs thermostat under warranty. The system is cooling at this time.
Complete 1 system furnace repair and preventative maintenance check. Found bad comfort thermostat upstairs. Ordered from Lennox and will return to replace.
Complete 1 system a/c repair and preventative maintenance check. Discovered failed condensate removal pump. Replaced. System cooling at this time. Recommend system replacement.
Complete 2 system furnace repair and preventative maintenance check. Changed filters. Dusted out furnace cabinets. Found both furnaces operating with high co levels, 97 ppm. Recalibrated both furnaces for lower co levels. Downstairs furnace not emitting 26 ppm carbon monoxide and upstairs at 31 ppm. Systems are heating normal at this time.
Complete 2 system furnace repair and preventative maintenance check. Changed filters. Dusted out furnace cabinets. Tested mechanical and electrical components. The homeowner declined to change the humidifier water panel. Set humidifier to 40 percent. Systems are heating at this time.
Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.
Complete 1 system furnace repair and preventative maintenance check. Replaced customer supplied filter. The system is running at safe levels. Adjusted airflow. Recommend adding a return to the living room. The system is a 3 ton and pulling 930 CFM of air back. Recommend replacing the supply and return plenum boxes. Recommend getting an air balance done on system. Quoted for all recommendations and for a duct cleaning.
Complete 2 system furnace repair and preventative maintenance check. Changed filters. Changed the water panel. Tested mechanical and electrical components, all in good shape. Found a duct disconnected in the upstairs system, reconnected it. Dusted out furnace cabinets and cleared barometric tubing. Tested combustion. Systems are heating normal at this time. Recommend secondary water safety to protect furnaces from power surges.
Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.
Complete 2 system a/c repair and preventative maintenance check.No cool upstairs system. Found leak in the evaporator coil. Replaced coil, pressure tested and flushed the system with nitrogen. Pulled vacuum. Recharged system and system is cooling at this time.
Found defective motor controller. Replaced part. Added 2lbs of refrigerant and start kit. Signed customer on membership.
Complete 2 system a/c repair and preventative maintenance check. Replaced filters. Trane Furnace is working good. Lennox furnace needs the pressure switches replaced and the inducer assembly cleaned. Switches are under warranty P&L. Quoted price to pull and clean inducer assembly.