Ryan was great. He was extremely professional and fixed the problem, but I have an issue with the cost of his visit. My issue ac/heat issue was supposedly fixed the day before by Zak, but after he left the problem still persisted so that is why Ryan had to come out. There was a part that needed to be replaced so I had to pay an extra $400 (after my 20% discount) on top of what I paid the previous day. After doing some research, I could of purchased the replaced part online myself for $20 and it took Ryan no more than 10 minutes to install the new part. I think it is utterly ridiculous that this fix was $400. I will be taking my business elsewhere in the future.