Our tech on the day was Kellen, and we could not have been more satisfied with the man as well as his work. Kellen arrived in a most timely fashion and got right to work diagnosing the issue with our a/c compressor. Turns out the condenser unit was shot (thank you Texas weather) but he got us up and running quickly. He didn't stop there though; he did a thorough inspection on the indoor unit as well. That turned up a couple of issues which we will need to address in future, but Kellen did not try to pressure us into buying anything at this time. He explained what would need to be done and left it to us to decide when, and if, to proceed. No high pressure sales, he just provided the info for us. Even had photos of the actual problem areas so that we could see for ourselves where the problems were. Five stars!