The technician was very nice but was only interested in selling me a new unit. I’ve worked for hvac companies for 13 years. I’ve worked for a company that had similar training in scare tactics and manipulation to sell units. They offer a low “service call” rate to get in so they can make money off unneeded repairs or installing a new unit. He told me I’d be needing upwards of $3000 in repairs (my units is 11yrs old). Had a smaller company come out and all I needed was to have my condenser washed out. The cottonwood was caked on so thick you couldn’t see through but the technician for this company didn’t even mention washing it out. Unit is working great since I called someone else out and it only cost me $200 (and that was for a maintenance plan so I still have services coming at no extra cost). Was told I needed a new condenser fan motor (among other repairs), but when smaller company came out he informed me my motor was only about 1 year old! They will offer you great warranty if you are wanting to replace your unit, but if you’re looking to simply repair, I do not recommend calling,
Response from Comfort Experts Inc.:
Hi Rhiannon, it is troubling to learn of this situation. This is definitely not the experience we strive to provide and we would like the chance to have your issues reviewed. We never intend to inconvenience our customers or provide them less than superlative customer service. We have forwarded this to our management team.
