We were scheduled on 4/24 from 2-7. They called at 7:20 and said they could not make it. Rescheduled 1 week later. "First in the morning" meant they arrived about 10:30. Tried to "upsale" us on 2 things (costing about $2,000 total). Said system was fine but "recommended a couple of things." We left the home for 5-6 hours. When we returned the AC was running but a message on the thermostat said there was a problem. Bottom line - the technicians did not turn on the outside unit when they completed their work. Thus, all we were getting was the fan blowing for 5-6 hours. This is a pretty bad review but it clearly defines our experience. We have been a customer for 5 years! We expect better.
