On 09/22, Joel came to repair my broken AC unit. He thoroughly checked the unit and determined parts needed to be ordered. He hated leaving me without AC, as it was the hottest, first Fall weekend on record. He was considerate, compassionate and did everything in his power to ensure the parts were expedited. He returned on 09/25 and quickly and successfully repaired the unit. Thank you for all you do Joel! Your customer service is a breath of fresh air!
