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Found problem fast and gave us our options. Listened and answered our questions.
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Very personable and knowledgeable abt our unit.
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Jose was efficient and explained everything well about the new unit and thermostat. Great service tech and would recommend Comfort Experts to our family and friends. Thank you.
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Chris G at Comfort Experts was professional and conscientious and provided excellent service during my recent service call.
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Tech came out and replaced the out side lawn faucet and had to make a cut in the bathroom remove spray foam insulation to do the job which is no big deal. The faucet sticks out from the outside of the house 1/4” from the stone the mess that he left after completing the job was unsatisfactory. He took the piece of drywall that he cut out after we disused that I was going to need that to patch the hole up. For that 15 minute job it was over 1k. You would have figured he would have took pride in his job and leave the work area the same as you found it but I guess he doesn’t. Will definitely not go out of my way to use again. Just my experience and opinion.
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Tyler was very knowledgeable, pleasant and helpful. Thank you!
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Thank you so much for coming to fix our A/C and heat on a cold day with us all sick! There truly are wonderful people in our world and you are one, Ian!
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Very pleased with his service and response time, very informative.
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Tyler is very courteous and knowledgeable. He made me aware that Comfort Experts install water heaters and they do plumbing. Tyler is a great representative for Comfort Experts.
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Overall Experience
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Upon arrival system was down had no power to tstat, found Fuze was blown. Isolated issue to outdoor unit, found copper rubbed throught pressure switch causing Fuze to blow. Customer bought compressor saver Installed compressor saver
2012 gas package Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel have some dust build up Blower capacitor was within range Evaporator coil was heavily rusted Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended Blower cleaning
2011 Goodman airhandler Checked and tightened all electrical connections Customer did not have extra filters for changing Blower motor and wheel were heavily compacted with dust and biological growth Evaporator coil was heavily compacted with dust and dirt Drain was clear and draining 2007 Carrier heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended Blower cleaning, coil cleaning and uv light
Arrived to no cool. Found that the compressor is shorted to ground. R-22 condenser. Suggest replacement. Property is owned by Donna. She said she will get with Brett to figure out a solution. System is down. Invoice for service call sent to Donna.
Check Cody arrived to customer's home, I met Joey and he guided me inside to the thermostat and to the access to the indoor unit. I started my tune up inside at the indoor unit, the coil was clean the blower wheel was clean, I swapped out the filter, and the heat strips were pulling proper amperage. I then headed outside and wash the coil clean, and let it dry before taking my refrigerant readings. The electrical test for the inrush amperage for the compressor came back high likely because a hard start kit was not installed. The running amp test for the compressor and fan motor both came back well below manufacturer specifications according to the data tag. When taking the readings of the refrigerant charge my gauges were telling me that it was possibly undercharged but I believe it is because it is a cool day outside and there was no stress on the system, when taking the temperature split of the return and supply grills it was blowing very cold leading me to believe that the charger s
Installed customer supplied frost free spigot
Cust compressor compromised Old r22 system Gave estimate for new refrigerant waiting on price of compressor Will follow up
Install 60k hz heat pump keep current filtration includes slab, disconnect, whip, drain pan, supply plenum, wiring for electric to heat pump
Upon arrival cust showed me where system was not draining properly and has done damage to the ceiling. Cust air handler is not level causing water to drain into plenums and all over insulation on interior of Airhandler. System has a refrigeration leak, performed complimentary leak test. Located leak in evaporator coil. System is not operating efficiently Primary drain is clogged. Left cust with repair estimate Cust wants to speak with CA about replacement
Upon inspection I found build up ofdust dirt and debris Recommended level 1 duct cleaning cust will follow up
Ran super tune up. System is only using heat pump even though it's setup for gas. Customer uses propane furnace for primary heat. Ran system in cooling and everything performed adequately. Let customer know about bio growth in supply plenum and evap coil. They want to install IAQ 200 at later time. Outdoor unit was performing good as well.
Service fee waived per Brian H. AC repair. Arrived to no cool. Indoor blower would turn on but outdoor condenser would not. Discovered the breaker to the outdoor unit in the main panel had tripped. Reset breaker and it tripped again immediately. Meg ohm tested to compressor to find that it had a short to ground. Compressor has failed and needs to be replaced.
Arrived for rec work Installed drain switch - Leak checked - none present Upgraded to IAQ300 System left in cooling at exit
Performed cooling tune up and system was running as normal. sold and installed IAQ 200. Customer wanted the IAQ 200 in the supply plenum and to move the value germicidal bulb in the evap coil. Customer also wants the add in a drain switch. I will be coming back tomorrow to move the value bulb and drain switch.
