Overall Experience
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We were very satisfied with our experience with Comfort Experts. Riley, Jose, and Daniel did a terrific job getting our mini split. We highly recommend them.
Overall Experience
Quality
Price
Convenience
Simon was very friendly and efficient , explained everything well did a great job 👏
Overall Experience
Quality
Price
Convenience
Callback install Upon arrival Customer stated the system was not heating as good has he liked it to. During evaluation found that 2 out of 4 heat strips were running on straight electric system. Found w2 was not connected, connected w2 and all heat strips came on and are working properly. Left system in heating
Install 60k hz electric keep current filtration includes code kit
Customer was notified yesterday that the system is low on R-22 refrigerant. After leaving yesterday the system ran for a while and then shut off after a few hours. Technician believes that the evaporator coil is freezing up and is causing the suction pressure to drop enough to shut the system down on low pressure. Performed a leak search but was unable to definitively find a leak as this leak detector is not made to find R-22 refrigerant. There is water damage inside the air handler and the emergency drain pan is very corroded from long term water damage. These are signs that the coil has been freezing and thawing for a quite some time. Drain lines are clear. Comfort advisor is scheduled to meet with the customer this evening between 6-8pm. If comfort advisor could please call Mark D before running this call it would be appreciated.
Arrived to no cool. Discovered a failed primary electrical control was preventing the outdoor unit to turn on. Replaced the primary electrical control and system turned on. Performed function check. R-22 straight electric system is low on refrigerant. Water is standing in the emergency drain pan in the attic. Customer knows he needs to replace the system soon but was not interested in a comfort advisor at this time.
Customer needs 24k generator Install next to electric meter (oncor) No plumbing needed, will allow propane company to do it. ( unless its a deal breaker) Load shed priorities are Heat pump then water heater Fridge General lighting and receptacles Install TBD Financed goodleap
Rudd air handler installed in 2004 with Lennox heat pump installed in 2019. Customer says that he keeps the thermostat on 82 in the summer time and the system can maintain. Tech discovered that the unit had high superheat with sub cooling in normal range. Found that the polarity was switched on the condenser fan motor and it was going the wrong way. Switched the polarity to the correct way and the superheat went into the normal range. The system shuts down on high pressure in heat pump mode. Believe there to be a possible blockage causing high pressures. The evap coil is original r-22 coil with r-410 heat pump installed outside. Talked to customer about options. Customer refused repairs.