My air conditioner would not turn on so I googled top rated air conditioner repair service in my area and Comfort Experts came up as a choice. It was on a Saturday when I called and was not available to meet the Technian until after 7:00 pm. The Technician arrived about 7:30 and stayed until 10:30 working in the rain to identify the part that had caused the unit to short out. When given the bill I was surprised how little I had to pay. The Tech was great & explained everything to us.