Very positive experience for the most part. Previous technician didn’t inform me of the refrigerant cost from previous visit, so I was hit with an unexpected charge.
Overall Experience
Quality
Price
Convenience
Ryan is quite knowledgeable and has great customer service. Very patient and professional to deal with.
Overall Experience
Quality
Price
Convenience
Replaced evaporator coil, installed txv, system operating as should.
For the evaluation I showed up to the customer's home she stated her air conditioning was only blowing out hot air. When I went upstairs I immediately noticed there was water in the overflow pan when I opened up the air handler the coil was frozen. I turn on the heat try and let it start to thaw out, and gauged up outside showing a saturation temp of below 10⁰F. I like searched the air handler and believe the leak is coming on the underside of the Evap coil. I charged the unit to the appropriate superheat to hopefully get the customer by until the new coil is ordered and we can install it.
Ran super tune up on customer's house. All heating and cooling components worked as normal. Found biological growth inside of both supply plenums, No drain protection on either unit and no compressor savers. Install drain switches on both units to prevent any issues with water. I found no other issues at this time
Tech arrived at a 2 system tune-up. Upon arrival the customer thought this was a duct cleaning estimate. He recently had a tune-up from another company and just wanted an IAQ estimate. The system were checked for IAQ symptoms and qualifications. The ductwork does qualify for a duct cleaning. There was growth and particle buildup in the systems. The customer was given information on recommendations today. He will speak with his wife about how they would like to proceed and would like a call back in a couple weeks if we haven't heard from them by then. The tech will follow up at that time.
Outdoor upstairs unit is operating, refrigerant levels are good, downstairs outdoor unit is operating, refrigerant levels are good ,up indoor unit is operating, drain line is flowing slowly, downstairs indoor unit is operating, drain line is flowing slowly,customer declined all recommendations elected to try drain treatment for
Arrived to customers cap dead replaced and left system cooling, washed down outdoor coil
Tech arrived for a tuneup*2. Downstairs system- the capacitor was within specs. The system did not appear to have Surge Protection. The filter was dirty as well as the blower area. The drain line did not appear to be properly sloped and was backing up and out of the primary drain vent. This is an immediate concern and should be corrected. The drain system has a pan safety but no inline drain safety. The ductwork was dirty. Upstairs system- the capacitor was within specs. The contactor was in working condition. The system did not appear to have Surge Protection. The filter was a little dirty. The blower area and ductwork was also a little dirty. The drain system was clear and bleach was poured. There was no inline drain safety. The customer was informed of repairs and upgrades needed today. The customer decided to correct the flow of the downstairs system primary drain line. This situation was corrected and multiple gallons of water was poured to verify flow. The customer would l
