Billy was very thorough. He took the time to explain the details of what he had done, even showing me parts of my unit that might need replacing. He showed me using his meters to confirm his reasons. I really appreciate being educated on the condition of my units.
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Billy came even after a very long and hot 90 degree day around 8:15 pm. He worked hard trying to figure this heat pump out as to what its problem is. He went above and beyond what was expected of him. He checked the entire unit. He said he would find the problem and he did! Many thanks to Billy , his knowledge and patience. Great job!!!
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James came out after a 14 hour day, driving over 2 hours to get to my house. “ My A/C isn’t working and it’s 88 degrees in my house” It was 98 yesterday ! Within 5 minutes he had diagnosed the problem, Fixed it and A/C is working again. I also would like to thank Paige for her kindness and assistance. She listened patiently and assured me she understood and would see what she could do. Thanks for going the extra mile. rs
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James came in and listened to what the issue was with my upstairs heat pump. He tested it and gave me the results of his findings. Turns out the coil was not “dead” is just needed Freon. Thank you for sending me an experienced technician that knows his job !
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Billy was very informative and explained the problem well. Very hard worker and very professional.
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I really liked working with Billy. He was very professional, knew his business, and very polite. I was due for a renewal of a maintenance contract that I have with another company. Billy made me feel like he really cared about me and my units that I signed up with Comfort to be my maintenance program. Very trustworthy. Looking forward to working with his company.
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This was our first experience with Comfort First and it was a very pleasant one. Billy was very knowledgeable and professional and even provided us with tips on how to keep our AC running smoothly for the rest of the summer!
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Hope he is assigned to me in the future. Outstanding employee.
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We installed a 2.5 ton Amana 14 seer split heat pump and air handler with 5 kw heat kit and controlled by a learning nest tstat
