He has been to our house before and is very friendly and professional and knowledgeable. I appreciate that he fully explains what is going on and what caused the issue and how he fixed it.
He explained things in a way that was easy to understand about how the units operate and what to do to keep them running well. Have never had the explanations he gave before and it was nice.
It was very stressful, because of how long it was before they could come out, but when the technician looked at everything he was able to find the problem very quickly. He also answered a few questions I had to be sure I understood what needed to be done. When I received s call later that afternoon I was very surprised by the amount they said I may be responsible for.