Billy was very friendly and thorough. He provided me with helpful information about my system and shared helpful information and options related to health and safety. He was even thoughtful enough to have treats to give to the fur babies!
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Billy was great. He got the system running and answered all my questions.
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From the time the dispatcher/Receptionist called to setup the appointment; I experienced nothing but courteous and informative service. Unlike the previous Contractor. Billy and the other man(sorry) didn’t get his name was very courteous and explained to me what he was doing and why. He also told me he was here to make sure that he didn’t leave anything to chance and covered all aspects of the AC unit which included crawling underneath the house. He assured me he was here to make sure I was happy with the service. The lady told me to turn off the unit which was another area the previous Contractor failed to tell me and just by luck the unit they looked at was not frozen over. I have two units and didn’t realize I had to verify that at the beginning of the endeavor. I requested the first service via online and it didn’t specify how many units so I assumed they would service both; but luckily for me they didn’t because the service I received from Advanced Appliances was appalling. They came in my home with no foot protectors tracking water and dirt on my hardwood floors unlike Comfort First, they immediately before entering put on foot protectors. The service I got from Comfort First by far outweighed the terrible service I received from Advanced Appliances, which I also rated with their company as well as my Service provider. I also asked that if they could not remove or if Advanced was all they had to drop my contract. Well I won’t get into the issue any further but let’s just say Advanced Appliances is never allowed at my home again. I will also contact my many friends and followers and advised them to use Comfort First. Excellent and respectful and honest service!
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Billy did an amazing job. He was thorough and took time to explain things that I needed to know about my AC Unit. I’ll be signing up to have my unit serviced twice a year. I will request for Billy, Truck #157.
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Best service I’ve had with any work done to my first home.
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They came and did what they were supposed to do in a timely professional manner!
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Had a great experience with this company, service men were professional and super.
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Complete 2 Systems 2 Cooling Maintenances. US Goodman HP Split System. Checked tstat and air filter. Checked blower motor amp draw and run cap. Run cap 8.4 out of 10 uf. Inspected all wiring at the AH. Inspected evap coil. Drain line found clear. Checked compressor and cfm amp draws. Checked pressures. Inspected all wiring at the condenser unit. Checked dual cap. Cleaned condenser coil. System is running great at this time. DS Goodman HP Split System. Checked tstat and air filter. Checked blower motor amp draw and run cap. Inspected all wiring at the Gas Furnace. Inspected evap coil. Drain line found clear. Checked pressures. System found completely out of ref. Spoke to ho about it. He stated he will be calling his home warranty and get a dispatch transfered to us. Inspected all wiring at the condenser unit. Checked dual cap. Cleaned condenser coil. System is not running great at this time.
Incomplete 1 System ICP Gas Furnace: HO stated system was vibrating and making a loud noise. Found blower wheel broken. Motor is bad as well. Motor and blower wheel needs to be replaced. Called Baker Dist in Raleigh to order parts.
Complete 1 System 3 Zones Lennox 80% Gas Furnace: AHS Heating Maintenance.Checked tstat and air Checked tstat and air filter. Checked Blower Motor amp draw and run cap. Checked electrical connections. No CO detected. Burners are clean. Flame sensor is clean. Checked amparage on draft motor. All safety switches are on great condition. System is running great at this time. $0. Made sure all motor dampers were working properly. Checked Blower Motor amp draw and run cap. Checked electrical connections. No CO detected. Burners are clean. Cleaned Flame sensor. Checked amparage on draft motor. All safety switches are on great condition. System is running great at this time.
Incomplete 1 System 2 Zones Goodman A/C: added 6 lbs of 410A. Added dye in system. Will need to come back and complete leak search. System is running great at this time.
Goodman A/C replaced warrnety case coil and recharged system with 7 ob R-410 refrigerate and cycled system working at this time
Comfortmaker A/C checked system found water in secondary drain pan due to stopped up primmy drain line and cleared also found to be low in refrigerate and added 2 ob R-410 refrigerate and cycled system working at this time
ICP A/C checked system found condenser fan motor not running due to bad dual run capacitor and replaced with truck stock capacitor and cycled system working at this time
Air Ease gas pack heat exchange replacment
Trane gas pack checked system found open high limit due to being bad need to replace high limit switch
Trane gas furnace and heat pump checked system found bad Ecobee thermostat
