Billy was very friendly and thorough. He provided me with helpful information about my system and shared helpful information and options related to health and safety. He was even thoughtful enough to have treats to give to the fur babies!
Overall Experience
Quality
Price
Convenience
Billy was great. He got the system running and answered all my questions.
Overall Experience
Quality
Price
Convenience
From the time the dispatcher/Receptionist called to setup the appointment; I experienced nothing but courteous and informative service. Unlike the previous Contractor. Billy and the other man(sorry) didn’t get his name was very courteous and explained to me what he was doing and why. He also told me he was here to make sure that he didn’t leave anything to chance and covered all aspects of the AC unit which included crawling underneath the house. He assured me he was here to make sure I was happy with the service. The lady told me to turn off the unit which was another area the previous Contractor failed to tell me and just by luck the unit they looked at was not frozen over. I have two units and didn’t realize I had to verify that at the beginning of the endeavor. I requested the first service via online and it didn’t specify how many units so I assumed they would service both; but luckily for me they didn’t because the service I received from Advanced Appliances was appalling. They came in my home with no foot protectors tracking water and dirt on my hardwood floors unlike Comfort First, they immediately before entering put on foot protectors. The service I got from Comfort First by far outweighed the terrible service I received from Advanced Appliances, which I also rated with their company as well as my Service provider. I also asked that if they could not remove or if Advanced was all they had to drop my contract. Well I won’t get into the issue any further but let’s just say Advanced Appliances is never allowed at my home again. I will also contact my many friends and followers and advised them to use Comfort First. Excellent and respectful and honest service!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Billy did an amazing job. He was thorough and took time to explain things that I needed to know about my AC Unit. I’ll be signing up to have my unit serviced twice a year. I will request for Billy, Truck #157.
Overall Experience
Quality
Price
Convenience
Best service I’ve had with any work done to my first home.
Overall Experience
Quality
Price
Convenience
They came and did what they were supposed to do in a timely professional manner!
Overall Experience
Quality
Price
Convenience
Had a great experience with this company, service men were professional and super.
Overall Experience
Quality
Price
Convenience
Complete, downstairs system. Found bad contactor and replaced it. Checked refrigerant levels, they were normal. System is operating properly at this time.
Complete one system. Found bad capacitor and replaced it with 35/5 capacitor. Found low on refrigerant and added 1.5 lbs of r22. System is operating properly at this time.
Goodman A/C replaced case coil and recharge system with 7 lb R-22 and cycled system working at this time
Looking at 2.0 ton 16 seer AC and Gas Furnace.
ICP A/C replaced case coil and recharged system with 410 refrigerant and cycled system working at this time
Goodman A/C checked system found to be low in refrigerant and preferred leak search and found leaking condenser coil need to replace condenser coil
