Billy was very friendly and thorough. He provided me with helpful information about my system and shared helpful information and options related to health and safety. He was even thoughtful enough to have treats to give to the fur babies!
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Billy was great. He got the system running and answered all my questions.
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From the time the dispatcher/Receptionist called to setup the appointment; I experienced nothing but courteous and informative service. Unlike the previous Contractor. Billy and the other man(sorry) didn’t get his name was very courteous and explained to me what he was doing and why. He also told me he was here to make sure that he didn’t leave anything to chance and covered all aspects of the AC unit which included crawling underneath the house. He assured me he was here to make sure I was happy with the service. The lady told me to turn off the unit which was another area the previous Contractor failed to tell me and just by luck the unit they looked at was not frozen over. I have two units and didn’t realize I had to verify that at the beginning of the endeavor. I requested the first service via online and it didn’t specify how many units so I assumed they would service both; but luckily for me they didn’t because the service I received from Advanced Appliances was appalling. They came in my home with no foot protectors tracking water and dirt on my hardwood floors unlike Comfort First, they immediately before entering put on foot protectors. The service I got from Comfort First by far outweighed the terrible service I received from Advanced Appliances, which I also rated with their company as well as my Service provider. I also asked that if they could not remove or if Advanced was all they had to drop my contract. Well I won’t get into the issue any further but let’s just say Advanced Appliances is never allowed at my home again. I will also contact my many friends and followers and advised them to use Comfort First. Excellent and respectful and honest service!
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Billy did an amazing job. He was thorough and took time to explain things that I needed to know about my AC Unit. I’ll be signing up to have my unit serviced twice a year. I will request for Billy, Truck #157.
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Best service I’ve had with any work done to my first home.
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They came and did what they were supposed to do in a timely professional manner!
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Had a great experience with this company, service men were professional and super.
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Air Ease gas pack heat exchange replacment
Trane gas pack checked system found open high limit due to being bad need to replace high limit switch
Trane gas furnace and heat pump checked system found bad Ecobee thermostat
Goodman air handle and heat pump checked system found to be low in refrigerate and preferred leak search and found leaking evap coil need to replace coil
Goodman split system cooling maintenance
Complete 2 Systems worked on DS Goodman HP Split System. HO stated her DS system was not cooling. She has a nest thermostat for DS. Turned system on cool mode. Found reversing valve deenergized. Checked setting in thermostat, they were fine. HO said the nest thermostat was 3rd tstat she has replaced for the system. Checked continuity on the orange wire, the one coming from outdoor unit to AH, and the one from AH To TStat. Nest thermostat is bad. Sending only 4 volts to outdoor unit. Had to talk to BJ to get info about coverage on the thermosta I was told to replace it with a programmable proselect thermostat. Replaced thermostat with a prog thermostat proselect from truck stock. Checked pressures system is running great at this time.
Rheem heat pump checked system found to be low in refrigerate and preferred leak search and found leaking evap coil need to replace evap coil
Goodman gas furnace checked system found lose wore on high limit switch amd repaired
