Billy from First Comfort Heating & Cooling is the best. His customer service, expertise and communication is second to none! You are very fortunate to have Billy representing your firm in the field. I will tell friends and neighbors!
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Brad was very professional, yet friendly and informative. Called ahead to let us know when to expect him which was much appreciated.
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These guys were awesome. Very friendly, helpful, and trustworthy. I would recommend them to anyone.
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Billy was very polite and efficient. he knew how to fix our problem just from my phone call. He did a great job and is a great example of what great customer service is all about!!! He is to be commended. Thanks
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I did not feel confident with the first two technicians that came over. My recommendation- Have your technicians hand out their business cards when they walk in a home so customers can have their names and your company’s phone number on hand. They got our white carpet dirty and just tightened a pipe when I was told earlier that it needed to be replaced. Our whole house smelt like gas for hours which they made it seem like not a big deal. Being pregnant, this really scared me. They showed up a little after the 4 hour window they gave me which I took time off work. Mike Taylor was very kind and professional and came over the next day and fixed a few things. Coincidentally, our a/c stopped working that same afternoon. Billy was able to come the next evening. He was friendly, amazing and really cares about your customer’s experience. He explained my choices with the A/c unit and gave helpful advice. Next time we need service, I will trust Mike or Billy.
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Installed 5 ton amana split heat pump in a mechanical room. Up flow system
