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BJ was professional and patient explaining the system to me thoroughly.
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I am not tech savvy so I hesitated getting the Nest products. The installer BJ was very patient in answering my questions and explained things in terms that were easy for me to understand.
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The service was quick and efficient. Our technician was knowledgable, thorough and personable. We are very pleased with the service and will definitely use Comfort First again as well as recommend them to our friends.
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Fixed problem called out for and found another problem he addressed as well.
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As I said above, B.J. was a great representation of your company, thoroughly and knowledgeably checked what our concerns were and delivered helpful suggestions.
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Overall Experience
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BJ was our technician and a pleasure to work with. He explained each issue, sympathized with our situation, and offered helpful information. We would definitely recommend Comfort First.
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Incomplete: So upon arrival the breaker to those Cameras we installed was tripped for a second time after the wire repair last time out. Called Joel to get his thoughts on wiring and load on the 20amp breaker. He suspected as did i that the latest camera we installed was the primary culprit. So we need to order a new camera. Need to Order from East Coast on Monday Nest Outdoor Camera
Complete: Trane Split HP Dual fuel. HO said that system went out Tuesday and then came back on Thursday. ednesday and has been running since. I went through and checked amp draws and charge and everything was working as it should. She has a company that services her equipment and she said they came out Monday and put a hard start on her system. I told her she may want to call that company if it happens again. She said she would but if those systems go out she’s calling us! So I left her a card!
Complete: 1 System Bryant Split HP: HO said the Heat would come on sometimes and sometimes not. I turned unit on by way of the Mercury Tstat. And system fired up. I checked charge which is good and checked heat kit. I had bumped temp up 5-6degrees and heat strips didn’t turn on. Jumped on heat kit and it was fine. Did not have a signal coming from Tstat to bring on Heat Strips. Found the Tstat in the house, copper wires ate through a little. So I changed, the Tstat. Cycled system and all came on and went off like it should. System is an older Bryant HP and another issue could also be that they use a fire place as well in the same room as Tstat. But all looks ok at this time.
Complete: Came to repair wires on Nest Outdoor camera. Repaired wire. Went inside to check breaker and it was ok. So I locked the deadbolt on the doorlock upstairs and on the one going into the garage. I exited the garage and pushed the door down a little further after it had closed. Camera should be should be good to go now.
Replaced a blower motor and thermostat on a Lennox heat pump
Working on a Lennox and Goodman heat pump
Complete: 1 Systems: EPA Maintenance York Split Heat Pump: Air Handler: Checked Amp Draws on the Blower Motor and Heat strips, checked the capacitor and blower wheel. Inspected Evap coil. Heat Pump: Checked the charge, and the capacitor. Check the Amp draws on the fan and compressor. Cleaned Unit. System looks good and running Great at this time.
Complete: Installed one nest Camera Outdoor. Brought Camera online, positioned it and wired up. Looks good and working great at this time.
Routine maintenance on a Goodman gas pump and a Goodman heat pump
Amana heat pump bad nest thermostat
Routine maintenance on a Goodman and an Amana heat pump