I rarely do these customer surveys, but Tony was such an amazing technician that I just had to. I couldn't have asked for a more friendly, professional, and knowledgeable AC guy - thanks, Tony!!
Overall Experience
Quality
Price
Convenience
Tony is super friendly and does a great job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Our AC went out this hot, hot summer. After having another company come out and misdiagnose 3 times- all 3 techs said that it was fixed each time, we called Comfort First. They came out and diagnosed and explained the issue quickly. Our first tech was on time, transparent and worked hard. He had to order a part that came in within a week. The part came in and two techs came out to get it done! Here’s hoping this is a fix that lasts so we can be a “Cool Family” once again!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I did a lot of comparison shopping, and I’m very pleased with the final product. The techs showed up on time, were very pleasant and polite, and replaced my entire system both rapidly and neatly. Comfort First came highly recommend by people I trust, and I see why.
Overall Experience
Quality
Price
Convenience
Goodman package heat pump checked system found insulation form blower door laying across blower moore blocking air flow and glued insulation back to blower door and cycled system working at this time
Adjusted air flow on a Lennox gas furnace and added 1 lb freon to get unit to correct charge
Complete: 1 System: Carrier Split HP. HO had Tstat pulled off the wall and the wires pulled off nest base. She got her instructions she said from Nest support. I had no power to Tstat. She had the wrong breaker off and she had blown the fuse. Replaced fuse and got power back to the Tstat. Put Nest Tstat back up and it immediately read that there was no power to the Rh. I checked power again and had 24v. Tried to adjust Tstat on the wall a little and it would never pick up the 24v although the wires were hot. Told HO she had a bad Tstat. She told me the Tstat was only 1.5-2years Old. I told her it should still be under warranty. So she’s going to get back in touch with Nest to see what she can do. She said she would call and get us to possibly install if she were to get a new one. Told her about our price plus install and she declined.
