Renee felt like a member of my family. Very pleasant, easy to talk to and friendly. She did the work that I have typically only see men do, and the one time I offered to help she made it seem like what she was doing was no bother at all. When it came down to talking prices, she showed me my options And not once did she make me feel like I was being pressured to choose One or the other. She told me the pros and cons of each option and patiently waited for me to make my own decision. She is Great at what she does!