Our fan motor blew out 5 days before Christmas (on a Friday, so the earliest they could even order a new one would be Monday... so there would be no way it would be fixed before Christmas) We have two children (a 1 year old and 12 years old) and the thought of going through the holiday without heat was heartbreaking! Billy was our technician, and he went above and beyond, determined to get us a warm house "today", he said. Billy went out to his truck and came back in saying that he "wasn't going to let us go through the holidays in a cold house"... and that he "was going to BUILD us a new motor"!!! I've never heard of a company going that far out of their way to accommodate a customer! I will always go through this company for all of our HVAC needs! We highly recomend these guys! Five star!!!