Billy came in very well spoken assuring us he'd find out what may or may not be going on and did just that! Your guys took about 20 minutes and came down from the unit with great news and very informative facts about that said news regarding our HVAC! He had pics and comments showing all that there was to be related to our initial concerns. All and all, we had a dirty ignition sensor which he located and cleaned to get us back up to part with the climate comfortability in our home. We appreciate your service very much. Lavaris Davis