My system went out last night and I was able to get a technician onsite today. Bill got right to work on troubleshooting the issue. He then explained what the problem was, how he was going to fix it, and what I could do to help prevent it from happening in the future. He was very courteous and professional. My son is in his first semester of HVAC school, so Bill told him he could come and he would teach him a few things. I thought that was great and I believe my son really appreciated it.
