Had furnace tuneup & Daniel the Comfort Matters technician mentioned that the furnace fan was dirty and had never been cleaned! I had him clean the fan and now the furnace will be clean from the furnace fan and outside the furnace to the furnace filter!
Overall Experience
Quality
Price
Convenience
Second time I've had Daniel for routine service work. First time was the furnace and this time the A/C unit. Daniel is thorough technician and a wonderful communicator. I look forward to working with him in the future.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Once again he was an excellent employee employer all of your employees are excellent. You run a wonderful company and I and I can't say enough wonderful things about your company and it's employees
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Corey was friendly and knowledgeable regarding the “check-up” particulars of my AC.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jake was awesome. Explained everything about what was going on. Very personable. Would highly recommend him for any service need.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Cody did a great job finding out why my AC isn’t working. He did a great job giving me options too.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Trustworthy, thorough and efficient service by our service technician Nathan. Always happy with the service from Comfort Matters but Nathan stood out a bit more. Will be happy to have him back again for future services.
Overall Experience
Quality
Price
Convenience
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Replaced flame safety sensor under 2 year warranty. Replaced water panel in humidifier.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Humidifier precision tune up and cleaning. Remove current water pad, clean off pad housing and water distributor. Clean out humidifier box. Clear out drain line. Replace with new water pad. Test operation. Recommend blower wheel cleaning. Customer declined recommendation at this time. Also discussed another home advisor meeting. Customer declined at this time.
System not working upon arrival. System had a pressure switch fault code. Did not find any blockages in lines or venting. Inducer motor makes enough air to close switch. Replaced failed switch with new, then tested operation. Furnace still had a pressure switch fault. All three safety switches in pressure switch circuit was closed. All other switches working correctly. Spoke to manufacture, control board and wire harness would have to be replaced. Due to age and condition and possibility of additional issues, replacement is the best route. Replacement scheduled for Thursday.
Performed annual Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Ignition system is failing. Electronic ignition is out of manufacture range. This means part is starting to crack and losing connection. This will make it very prone to failure and furnace to not operate if it fails. Main flame safety is well below manufacture tolerance. This will also cause furnace not to operate if failed. Recommend humidifier clean and tune up. All recommendations were declined at this visit. I will attach quote for recommended repairs.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Recommended Surge protector to prevent power surge and damage the electrical components and replacing the UV bulb. All recommendations has been declined as of now. Homeowner was wonder why the Furnace outlet is GFCI and why it trips often in the winter, It was code, we had to install it GFCI to pass inspection. It’s required for MN. Homeowner would need to reset when it does trip.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Ac precision tune up. Check airflow for proper movement. Clean condenser coil using cleaner. Check all electrical in ac unit to ensure proper operation. Lastly. Heck refrigerant charge and ensure it is at proper charge. Blower wheel is dirty and will cause airflow issues with system. Airflow is already restricted with small return ductwork. Ac electrical is failing. I do recommend electrical rebuild of ac. Overall, replacement is recommended ver repair at this point. Brandon will meet with you Monday at 3pm to go over options.
Arrived and customer explained plot would not re light. Tried lighting and pilot lit. Water heater fired normally. Customer had had service work done recently and it is possible company that had turned water off forgot to re light pilot. Also noticed loud knocking coming from tank and sign of water leak on pressure relief valve. Overall due to current condition of water heater, I do encourage looking at replacing it. Included is a quote for new water heater.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Found the blower wheel to be dirty, this will impact airflow and cause for unhealthy air to enter throughout the home. Pulled and cleaned blower wheel to improve airflow and also provide cleaner air throughout the home. Also encouraged homeowner to upgrade to a electronic air cleaner. All other recommendations declined at this time. With age of this system. Replacement is encouraged in the future.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Recommended Surge protector to prevent power surge and damage the electrical components. Recommendations has been declined as of now.
Install Gas Heating Electric Cooling Packaged Rooftop Unit. Includes crane lift and electrical reconnect. Reconnect gas line, new gas regulator, new air filters, crane lift, disposal of old equipment, 5 Year Compressor & Heat Exchanger Warranty, 1 Year Parts Warranty, 1 Year Labor Warranty, Start Up and test. Not Included: Duct Work Roofing Structural, mechanical or engineering drawings Existing gas piping other then hookup Gas meter upgrades or service Additional permits if required Smoke detectors & remote test station if required by inspector
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Pulled water heater protection rod to determine the life span of the water heater. Would say rod has been 50 percent compromised and should be replaced. Also showed home On vent motor and how internally it’s failing. All recommendations declined at this time.
Gave water heater replacement options. Current water heater is a 40 gallon from 2008. Waived response fee since it was never brought up when the appointment was booked.
Customer stated that the plumbing company that was out earlier smelled gas leaking from the main gas tree and was able to pinpoint the fittings that were leaking. Customer pointed out the fittings and I immediately applied my soap bubbles and observed very tiny bubbles forming. I tightened both fittings down and reapplied soap. After tightening down the leaks we’re no longer present.
