"System Failure" and "Lockout" are notifications you never want to see on your Infinity thermostat, coupled with no heat as the temperature drops outside. Called Conde, and Joe said he could have a tech out between 7-8 pm that day. Much to my surprise Tech Larry called around 5 pm with a cancellation & said he could be over shortly. We were overjoyed! The thought of a night with no heat was "chilling." Larry checked out the system, which worked perfectly, and "rebooted" the thermostat. He advised me how to cancel "system failure" message should it occur in future.His rather profound:comment: "the thermostat is just a computer attached to a furnace" made sense: you simply treated it as a computer, and "rebooted." Larry was knowledgeable, researched the problem (same as prior year), checked out furnace thoroughly, and made sure it worked properly, before resetting the thermostat. Could not have been more impressed. And Larry was very personable to boot! Great customer service! Highly recommend, both company and tech Larry Ward!.
Response from Conde Tech Services LLC:
Thank you sooo much for this amazing review!! Really!! thank you for taking the time, we're happy to help : )
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Response from Conde Tech Services LLC:
Thank you, have a great day !
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Great service knowledge, got the work done - all is well!
Response from Conde Tech Services LLC:
Thank you, Mary. Have a great day!
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Eddie was thorough, friendly, and knowledgeable. He took his time and did the job right and cleaned up after the job. I could not be more satisfied. He even assed that I was a Military Veteran and gave me a discount. Great job.
Response from Conde Tech Services LLC:
Fabulous! Thank you for your service And this wonderful review! Have an amazing day : )
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Would highly recommend!
Response from Conde Tech Services LLC:
Thank you, Nancy! Have a great day : )
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Layry showed up on time and ready to work. He was extremely professional in his approach to the job. I had a scheduled winter season tune up on my gas powered boiler system. He knew the unit inside and out. He performed the service quickly but in a methodical manner. I am confident the system will perform properly for the winter season if it ever shows up!! Larry is an incredible human being and truly cares about his customers and giving the best possible service to their systems. I am going to try to request that he be my technician from now on. Once again, Conde Tech is by far the best company for my HVAC needs. I highly recommend them not only for their service but the people on their team. Efficient, highly skilled professional and very personable.
Response from Conde Tech Services LLC:
Oh My Gosh THANK YOU! What a wonderful review of a wonderful tech : ) Thank you so much for taking the time to write these kind words and share your thoughts. Have a wonderful day!
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Professional. Helpful.
Response from Conde Tech Services LLC:
Perfect! Thank you for your feedback. Have a wonderful evening!
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Great person, provides lots of info about how to take care of our unit
Response from Conde Tech Services LLC:
Thank you so much for your feedback. Have a great day!
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Larry was on time, friendly, and professional. He checked out the systems and made great recommendations.
Response from Conde Tech Services LLC:
Thank you for your review, have a great day!
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Every experience I have had so far has been extremely positive. Great communication and great service!
Response from Conde Tech Services LLC:
Thank you so much! That, right there, is exactly what we aim for : ) Have a great weekend!
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