Michael asked a few questions about our problem and it seemed as though he knew exactly what to look for. Sure enough he diagnosed the problem right away; gave us options; had all the parts; we approved the work; he did the work and was done in about an hour! Michael explained everything in detail and had taken pictures when he went up to the attic to diagnose the problem, so he also showed us what the problem was. He was very professional, courteous and pleasant.